Kylie Jackson
Antioch,TN
Summary
Dynamic Account Manager with a proven track record at Logo Brands, excelling in client relations and account growth. Skilled in order management and cold calling, I consistently achieved sales quotas while fostering long-term customer loyalty. My leadership and teamwork abilities drive successful cross-functional collaboration, ensuring tailored solutions that enhance client satisfaction.
Overview
9
9
years of professional experience
Work History
Account Manager
Logo Brands
01.2022 - 09.2025
- Developed and maintained strong client relationships to ensure high satisfaction and retention rates.
- Coordinated cross-functional teams to deliver customized solutions that addressed client needs effectively.
- Managed client accounts, ensuring accurate invoicing and timely follow-up on outstanding payments.
- Analyzed market trends to identify opportunities for account growth and strategic planning initiatives.
- Managed hundreds of accounts, ensuring they received their orders on time, providing information on all products, entering all orders manually into SAP.
- Proactively making outbound calls to my accounts and new accounts, while also answering inbound calls.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Traveled to my customers to present line reviews on new products and provide information on top selling items.
- Managed the B2B website for our wholesale customers allowing our customers to place orders on their own.
- Attended trade shows each year with the company, selling products to new and existing customers.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
Customer Service Representative
Arrington Vineyards
03.2021 - 12.2021
- Resolved customer inquiries efficiently through various communication channels.
- Assisted in training new team members on customer service protocols.
- Documented and tracked customer issues using CRM software for improved resolution processes.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Attended to the customers needs by providing information about our business and the products we served.
- Guided the customers through wine tastings and worked retail store.
In-Home Nanny
Nanny Position
08.2020 - 03.2021
- Supervised daily activities to ensure safety and developmental growth in children.
- Developed engaging educational activities tailored to individual children's needs and interests.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Implemented consistent routines to promote stability and security for children.
- Assisted with homework and provided tutoring support in various subjects as needed.
- Played games, worked on puzzles, and read books to young children.
Internship Student
St. Thomas Outpatient Rehab
06.2020 - 07.2020
- Assisted in patient assessments to ensure accurate rehabilitation plans.
- Collaborated with healthcare professionals to streamline patient care processes.
- Documented patient progress and communicated findings to the rehabilitation team.
- Implemented therapy protocols under supervision to enhance patient recovery outcomes.
- Supported administrative tasks, including scheduling and managing patient records.
Bartender
Ole Smokey
07.2019 - 04.2020
- Mixed cocktails and crafted signature drinks based on customer preferences.
- Provided excellent customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Managed inventory levels, ensuring timely restocking of supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front Desk Receptionist
Murfreesboro Athletic Club
04.2017 - 06.2019
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing member inquiries and resolving concerns promptly.
- Coordinated scheduling of classes and personal training sessions for members.
- Maintained accurate records of member information and payments using club management software.
- Assisted with onboarding new members, conducting facility tours, and explaining membership benefits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Sales Associate
Gap
05.2016 - 03.2017
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained visual merchandising standards to align with brand guidelines.
- Processed transactions accurately and efficiently at point-of-sale system.
- Collaborated with team members to achieve daily sales goals and objectives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Exercise Science
Middle Tennessee State University
Murfreesboro, TN08-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- New account creation
- Order management
- Cold calling skills
- Time Management
- Leadership Skills
- Scheduling Appointments
Timeline
Account Manager
Logo Brands
01.2022 - 09.2025
Customer Service Representative
Arrington Vineyards
03.2021 - 12.2021
In-Home Nanny
Nanny Position
08.2020 - 03.2021
Internship Student
St. Thomas Outpatient Rehab
06.2020 - 07.2020
Bartender
Ole Smokey
07.2019 - 04.2020
Front Desk Receptionist
Murfreesboro Athletic Club
04.2017 - 06.2019
Sales Associate
Gap
05.2016 - 03.2017
Bachelor of Science - Exercise Science
Middle Tennessee State University