Kylie Jeffrey
Madison,WV
Overview
12
12
years of professional experience
Work History
Customer Service Representative (Temp)
Express Employment Pros. - WV Housing Dev. Fund
09.2022 - 02.2024
- Answered customer calls and actively listened to customers, handled concerns timely and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Created and maintained databases and spreadsheets to track and record customer and internal data.
- Managed filing system, entered data and completed other clerical tasks.
- Gathered relevant data from program database for manager and legal department pertaining to legal inquiries.
- Drafted correspondence and other documents for department head.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks as needed.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Trained and mentored new personnel hired to fulfill various roles.
- Processed client applications for assistance through state HAF program, including gathering relevant documentation, explanations, and required information to aid in determining eligibility.
Administrative Assistant Office Manager
Berea College Facilities Management
01.2015 - 05.2015
- Trained new office staff in organizational skills, financial record processing, campus utility emergency response and work order processing, and promoted good customer-service skills.
- Assisted department supervisor by recording and organizing campus project expenses in spreadsheets and processing project invoices in Banner database.
- Reviewed recorded expenses monthly to ensure accuracy in financial records for expense reports.
- Retained all responsibilities of Administrative Department Aide.
Administrative Department Aide
Berea College Facilities Management
08.2012 - 12.2014
- Managed and updated work order database for campus utility issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, and directed appropriate facilities teams to emergency issues via radio.
- Maintained Banner database to process, track, and organize departmental financial expenses.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Associate of Applied Science - Information Technology
Southern West Virginia Community And Technical College
Mount Gay, WV05.2021
Skills
- Document and File Management
- Microsoft Office Suite
- Spreadsheet Development
- Adobe Acrobat
- Copying and Scanning
- Multi-Line Telephone Systems
- Customer Service
- Verbal and Written Communication
Accomplishments
- Awarded the Department Labor Award while an Administrative Assistant Office Manager for delivering outstanding administrative support.
Timeline
Customer Service Representative (Temp)
Express Employment Pros. - WV Housing Dev. Fund
09.2022 - 02.2024
Administrative Assistant Office Manager
Berea College Facilities Management
01.2015 - 05.2015
Administrative Department Aide
Berea College Facilities Management
08.2012 - 12.2014
Associate of Applied Science - Information Technology
Southern West Virginia Community And Technical College
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