Kylie Johnston
Aliso Viejo,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure fulltime position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Client Service Coordinator
Aveanna Heathcare
Laguna Hills, CA
11.2021 - Current
- Managed caseload of 40+ patients and families
- In charge of staffing and scheduling 65+ nurses ensuring their ability/skillet meets patient needs and acuity level
- Manage staff calls-outs by finding appropriate coverage
- Utilized social media sites to recruit new nurses, screened resumes, conducted interviews, negotiated pay rate and pushed all qualifying candidates through onboarding processes
- Managed customer calls effectively and efficiently in fast pace environment
- Reviewed referral requested and assisted with intake process for qualifying patients
- Functioned as primary support for daily EVV and payroll functions
- Coordinated with billing team to resolve time sensitive billing errors in order to push claims through
- Ran daily reports for upper management to review numbers and office's progress
- Assisted patients after hours by coordinating staffing through on-call provider
MEDICAL RECORDS SPECIALIST
AVEANNA HEALTHCARE
Laguna Hills, CA
09.2019 - 11.2021
- Managed electronic medical records for 40+ patients
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient charts and accurately recorded new information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Accurately pulled patient records for treatment authorization requests submitted to insurance companies for continuation of care.
- Maintained patient confidence by keeping patient records information confidential.
SPECIMEN COLLECTOR
SWIFT LABORATORY STAFFING
Orange County, CA
09.2016 - 04.2019
- Worked with various laboratories (Essence, MediTest, Universal Dx, Advanced BioMedical and Gentech) in treatment settings and collected specimens on-site
- Created new lab orders, maintained patient profiles, filed supply orders, verified insurance, and uploaded test results within 24hrs of publication to treatment centers
- Labeled and prepared specimens for shipment to laboratory facilities.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- In charge of overseeing other specimen collector's workflow to check for accuracy and sent daily reports to management
RECEPTIONIST
VILLA PARK PROPERTY MNG
Villa Park, CA
06.2014 - 07.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Managed multiple tasks and met time-sensitive deadlines
SALES ASSOCIATE
VARIOUS RETAILERS
04.2002 - 01.2013
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
El Modena High School
Orange, CA06.2009
Some College (No Degree) -
Santiago Canyon College
Orange, CASkills
- Outstanding organizational skills
- Detailed oriented
- Calm and professional under pressure
- Quick learner and problem solver
- Technology savvy/ Data Entry
- Relentlessly pursues improvement and results
- Customer Service
- Ability to multi-task and prioritize workload
- Takes initiative when starting new projects or tasks
Timeline
Client Service Coordinator
Aveanna Heathcare
11.2021 - Current
MEDICAL RECORDS SPECIALIST
AVEANNA HEALTHCARE
09.2019 - 11.2021
SPECIMEN COLLECTOR
SWIFT LABORATORY STAFFING
09.2016 - 04.2019
RECEPTIONIST
VILLA PARK PROPERTY MNG
06.2014 - 07.2015
SALES ASSOCIATE
VARIOUS RETAILERS
04.2002 - 01.2013
High School Diploma -
El Modena High School
Some College (No Degree) -
Santiago Canyon College
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