Kylie Jones
Rancho Cordova,CA
Summary
Seasoned Office Supervisor offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Proven leader with a track record of enhancing team efficiency and productivity at California Highway Patrol. Excelled in workflow planning and database administration, boosting operational performance. Skilled in organizational leadership and office administration, demonstrating adaptability and a keen eye for detail. Achieved high performance evaluations through effective training and coaching.
Overview
5
5
years of professional experience
Work History
Office Services Supervisor I
California Highway Patrol
12.2023 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports and generated reports for Section database.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Built a highly-efficient team through ongoing coaching and professional development opportunities.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Establishes work schedules and coordinates the work flow of the SWITRS traffic collision reports. Performs quality control checks to ensure processing is being done accurately. Ensures bar code stickers are properly affixed to traffic collision reports before the reports are forwarded for data analysis and entry into SWITRS.
- Provides supervision and training needed to properly developed employees and maintain an efficient and effective operation. Trains personnel on individual report processes and written procedures. Provides clarification on processes when necessary.
- Prepares and reviews performance standards, yearly evaluations and other employee evaluations as necessary and recommends or takes appropriate personnel actions. Evaluates subordinates’ progress and development. Develops patterned questions for internal promotional exams for interested subordinates.
- Applies specific laws, rules, office policies, and procedures to give direction to six employees. Develops performance standards, writes and reviews performance reports and other personnel-related documentation, counsels employees in their work performance, adheres to record retention schedules, and ensures files are prepared for transportation for storage.
- Attends periodic unit meetings to discuss and/or review work-related procedures and problems. Conducts on-going analysis of work situations for improved methods of operations and takes or recommends corrective action as needed. Develops, reviews, and maintains quantitative and qualitative production standards. Prepares the annual Mail Process File Unit budget.
- Maintained confidentiality of employee records and payroll information.
- Maintained integrity and confidentiality of human resource files and records.
- Preserved confidentiality and privacy of protected information.
Office Assistant (Typing)
California Highway Patrol
12.2022 - 12.2023
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Maintain records of personnel transactions for auditing purposes to ensure supervisors and managers in the command have the most updated information.
- Serve as timekeeper for the command and liaison with the Human Resources Section.
- Prepare online office supply orders and ensure adequate quantities of supplies to meet the section's needs. Work collaboratively with the Staff Services Analyst (Command's Administrative Assistant) to ensure correct and accurate forms are submitted timely to the commander for approval.
- Audit, correct, and process attendance reporting documents (CHP 71) and track all leave credits, Family Medical Leave Act (FMLA), injury/illness, and catastrophic leave time usage.
- Utilized office management software to record and track Employee information.
- Observed strict confidentiality regulations to maintain data security.
- Guarded confidentiality of consumer, associate and agency information.
- Maintained confidentiality of all employee information.
- Maintained strict confidentiality with regard to protected health information.
- Maintained confidentiality of information at executive level.
Supervisor
Raleys
10.2019 - 11.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Established and managed team schedules and shift assignments.
- Ordered new supplies and food to maintain service levels.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Monitored food inventory and supplies to prevent waste.
Education
High School Diploma -
Folsom High School
Folsom, CA05.2017
Skills
- Excellent analytical, writing, and research skills
- Strong attention to detail
- Possess a high degree of initiative
- Strong organization and time management skills
- Adaptable to changing priorities
- Office Administration
- Training and coaching
- Organizational Leadership
- Database Administration
- Workflow Planning
- Payroll and budgeting
- Meeting planning
- Conflict Resolution
- Computer Skills
- Multitasking Abilities
- Supervision and leadership
Timeline
Office Services Supervisor I
California Highway Patrol
12.2023 - Current
Office Assistant (Typing)
California Highway Patrol
12.2022 - 12.2023
Supervisor
Raleys
10.2019 - 11.2022
High School Diploma -
Folsom High School
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