Kylie K. Keale-Smith
Kaneohe,USA
Summary
Dependable and experienced hospitality leader with a proven track record of delivering fast and high-quality customer service in hotel and restaurant environments. Skilled in personnel development, fostering team collaboration, and effectively resolving issues with guests, staff, and management. Adaptable professional who thrives in dynamic settings and consistently exceeds expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Admin, Complex Engineer Coordinator
Centralized Engineering Services
10.2023 - Current
- Coordinate and supervise daily operations of 20-person team, ensuring successful completion of all assigned tasks
- Receive and respond to hotel requests via emails, telephone calls, and in-person interactions
- Enter data, generate reports and produce tracking documents
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Responsible for maintaining all orders within monthly budget
- Established strong working relationships with engineers through exceptional communication skills, fostering trust and collaboration.
Guest Services Agent, Night Auditor, PBX
Aqua Oasis
05.2022 - 09.2023
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Being able to run the hotel by communicating with other departments to make sure each task given by the guests are met
- Collected room deposits, fees, and payments.
Server
The Westin Kāʻanapali Ocean Resort
08.2021 - 05.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of 3 - person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality.
- Worked with Micros POS system & Squirrel POS system to place orders, manage bills, and handle complimentary items.
Supervisor, Reservations, Cashier, Barista, Server, Hostess
Royal Lahaina Resort
05.2018 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. - including Royal Ocean Terrace, in-room dining, Myths of Maui Luau, Royal Scoop Shop, and Beach Bar
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Addressed concerns and/or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Utilized many positions around the department when short staffed Reservations, Cashier, etc
- Worked with OpenTable & Touch POS
Cashier, Hostess, Server
Kobe Japanese Steakhouse
07.2010 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lahainaluna High School
Lahaina05.2014
Associate of Arts - Liberal Arts
University of Hawaii Maui College
Kahului, HI05.2015
Associate of Arts - Communication Arts
University of Hawai'i At Manoa
Honolulu, HI12.2016
Skills
- Exceptional customer service
- Strong multitasking
- Strong Work Ethic
- Cash Handling
- Organizational ability
- Verbal and written communication
- Operations Management
- Business Administration
- Budget Control
- Work Planning and Prioritization
- MS Office
- Team Collaboration
Key Qualifications
- Many years experience in customer service utilizing many positions
- Able to create a positive impression about my company through efficient and professional interactions
- A self-motivated and disciplined individual with a strong work ethic and proven track record
- Dependable, personable, and dedicated to great customer engagements
- Able to multitask in a fast paced environment
- Familiar with Microsoft Office - includes Word, Excel, PowerPoint, Outlook
- 10 key touch, type 50 wpm
Certification
- Liquor Card – Honolulu Liquor Commission (April 2023)
- Food Handler's Card - Hawaii State Health Department (May 2023)
- Certificate of Completion - Bartending Academy Honolulu (September 2024)
References
Available upon request.
Timeline
Office Admin, Complex Engineer Coordinator
Centralized Engineering Services
10.2023 - Current
Guest Services Agent, Night Auditor, PBX
Aqua Oasis
05.2022 - 09.2023
Server
The Westin Kāʻanapali Ocean Resort
08.2021 - 05.2022
Supervisor, Reservations, Cashier, Barista, Server, Hostess
Royal Lahaina Resort
05.2018 - 08.2021
Cashier, Hostess, Server
Kobe Japanese Steakhouse
07.2010 - 05.2014
- Liquor Card – Honolulu Liquor Commission (April 2023)
- Food Handler's Card - Hawaii State Health Department (May 2023)
- Certificate of Completion - Bartending Academy Honolulu (September 2024)
High School Diploma -
Lahainaluna High School
Associate of Arts - Liberal Arts
University of Hawaii Maui College
Associate of Arts - Communication Arts
University of Hawai'i At Manoa
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