Kylie Kelley
Lesage,WV
Summary
Reliable Dental Assistant with strong knowledge of dentistry practices. Well-rounded professional skilled handling multiple tasks, including making dental impressions, sterilizing stations, and taking X-rays. Highly organized with experience in charting and preparing patient treatment plans.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Creekside Dental
Huntington, WV, WV
09.2023 - Current
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials, such as composite resin, impression material, and cements, for use by the dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Dental Assistant
Aspen Dental
Barboursville, WV
06.2021 - 09.2023
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Customer Service Representative
Lowes Home Improvment
Cross Lanes, WV
06.2019 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Patient Care Technician
St Mary's Hospital and Medical Center
Huntington, WV
01.2019 - 06.2019
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
Education
High School Diploma -
Cabell Midland High School
Ona05-2019
Skills
- Clinical Support
- Equipment Sterilization
- Patient Services
- Procedure Support
- Instrument preparation
- OSHA Regulations Knowledge
- Chairside assistance
- Patient records gathering
- Oral Surgery
- First Aid Training
- Patient Scheduling
- Patient Care Coordination
- Dental Radiography
- Dental impressions
- Sterilization techniques
- Medical Equipment Operation
- Specimen Collection
- Emergency Response
- Feeding Assistance
- Patient Observation
- Vital signs monitoring
- Catheter Care
- Clinical Training
- Appointment Scheduling
- Call Management
- Product Knowledge
- Credit card payment processing
- Problem-solving abilities
Timeline
Dental Assistant
Creekside Dental
09.2023 - Current
Dental Assistant
Aspen Dental
06.2021 - 09.2023
Customer Service Representative
Lowes Home Improvment
06.2019 - 06.2021
Patient Care Technician
St Mary's Hospital and Medical Center
01.2019 - 06.2019
High School Diploma -
Cabell Midland High School
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