Summary
Overview
Work History
Education
Skills
Timeline
Server
Kylie Kelly-Henry

Kylie Kelly-Henry

Summary

Personal Summary: I am a Hardworking, Trustworthy, Dependable, Motivated person who is always prepared and ready for a challenge or even something new to learn for my future knowledge and skills, especially when it has to do with my job/ workplace. I love being able to help anyone and everyone that i cross paths with, i am an amazing team player and even just as great working solo too. I also have taken and completed a course which i received my certificate in Training for Retail Sales and Marketing! I know how to keep myself staying busy and on tasks and always trying to make sure that things are running the way business is meant to be, if NOT BETTER! I want to have the pleasure to show you my hardwork, dedication, and any positive improvements i can help with for your business or company. Experienced server with over 10 years of experience in the food industry. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking server position. Offering excellent communication and good judgment.

Overview

15
15
years of professional experience

Work History

Hostess

Fish House Vera Cruz
01.2009 - 01.2010
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.

Server

Fish House Vera Cruz
01.2010 - 01.2014
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Bartender/Server/Prepcook

Maxx Pizza
01.2014 - 01.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.

Closing Manager

Maxx Pizza
01.2017 - 01.2018
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Server

Rj's Sizzlin Steer Steak House Restaurants
01.2018 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Closing Manager

Rj's Sizzlin Steer Steakhouse Restaurant
01.2019 - 01.2020
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

Murrieta Valley High School
Murrieta, CA

High School Diploma -

Paloma Valley High School
Menifee, CA
2010

Cosmetology Licensed - Cosmetology

Paul Mitchell Cosmetology Institute
Murrieta, CA

Cosmetology Licensed - Cosmetology

Marinello Beauty School
Murrieta, CA
2014

Skills

  • Dining Area Maintenance
  • Price Memorization
  • Guest Relations Management
  • Suggestive Selling
  • Cash Handling
  • Dining Customer Service
  • Food and Beverage Pairings
  • High-Volume Dining
  • Food Sales and Promotion
  • Menu Memorization
  • Wine Service
  • Pos Operation
  • Performance Improvement
  • Anticipating Guest Needs
  • Transactions and Cash Handling
  • Order Accuracy and Delivery
  • Cool Under Pressure
  • Guest Satisfaction
  • Table Monitoring and Turnover
  • Conflict and Complaint Resolution
  • Cocktail Knowledge
  • Menu Item Recommendation
  • Sales Expertise

Timeline

Closing Manager

Rj's Sizzlin Steer Steakhouse Restaurant
01.2019 - 01.2020

Server

Rj's Sizzlin Steer Steak House Restaurants
01.2018 - Current

Closing Manager

Maxx Pizza
01.2017 - 01.2018

Bartender/Server/Prepcook

Maxx Pizza
01.2014 - 01.2017

Server

Fish House Vera Cruz
01.2010 - 01.2014

Hostess

Fish House Vera Cruz
01.2009 - 01.2010

High School Diploma -

Murrieta Valley High School

High School Diploma -

Paloma Valley High School

Cosmetology Licensed - Cosmetology

Paul Mitchell Cosmetology Institute

Cosmetology Licensed - Cosmetology

Marinello Beauty School

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Kylie Kelly-Henry