Kylie Keys
Las Vegas,NV
Summary
Reliable and personable hospitality professional with over 3 years of experience in customer-facing roles. Skilled in front desk operations, guest services, and handling high-volume customer interactions both in person and over the phone. Proficient in OPERA Property Management System (PMS) and known for delivering exceptional service, resolving issues efficiently, and creating positive guest experiences. Committed to teamwork, communication, and maintaining a high standard of professionalism in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
MGM Resort International
02.2022 - Current
- Greet and assist guests with check-in/check-out procedures, ensuring a smooth and welcoming experience.
- Manage approximately 1,000 reservations per day.
- Operate OPERA Property Management System (PMS) to manage reservations, guest profiles, billing, and room assignments.
- Provide guest services, both in-person and over the phone, addressing inquiries, requests, and resolving issues with professionalism and care.
- Handle high-volume customer service calls, offering detailed information about hotel amenities, room availability, and local attractions.
- Collaborate with housekeeping, maintenance, and other departments to fulfill guest needs and ensure a seamless experience.
- Accurately process payments, room charges, and billing with attention to detail.
- Excel in guest relations, conflict resolution, and efficiency in a high-traffic environment.
Team Member
Jamba Juice
04.2021 - 02.2022
- Prepared and served smoothies and juices according to company standards.
- Produced over 200 orders per day.
- Delivered excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the store during and after shifts.
- Trained new team members on recipes, safety, and customer interaction.
- Assisted in opening and closing procedures, including inventory management.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05-2020
Skills
- Customer Service & Hospitality
- OPERA Property Management System (PMS)
- Guest Services & Phone Support
- Front Desk Operations
- Conflict Resolution
- POS Systems & Payment Handling
- Multitasking in High-Traffic Environments
- Communication & Team Collaboration
Languages
English
Native or Bilingual
Filipino (Tagalog/Kapampangan)
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
OPERA (PMS)
Amadeus
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leaveCareer advancementCompany CultureWork from home optionTimeline
Front Desk Agent
MGM Resort International
02.2022 - Current
Team Member
Jamba Juice
04.2021 - 02.2022
High School Diploma -
Sierra Vista High School
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