Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kylie Keys

Las Vegas,NV

Summary

Reliable and personable hospitality professional with over 4 years of experience in customer-facing roles. Skilled in front desk operations, guest services, and handling high-volume customer interactions both in person and over the phone. Proficient in OPERA Property Management System (PMS) and LMS operating system. Known for delivering exceptional service, resolving issues efficiently, and creating positive guest experiences. Committed to teamwork, communication, and maintaining a high standard of professionalism in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Food Court Food Service

Costco Wholesale Corp
08.2025 - Current
    • Deliver fast, friendly service to high-volume customers while accurately preparing and assembling food orders.
    • Operate registers, handle transactions, and respond to member inquiries with professionalism.
    • Maintain cleanliness, organization, and compliance with Costco's food safety and sanitation standards.
    • Support team efficiency during peak hours through strong communication, teamwork, and restocking duties.
    • Adapt quickly to a wide range of tasks, ensuring smooth operations in a fast-paced environment.
    • Cater to member needs with a solutions-focused mindset, striving to find a way to say “yes.”

Guest Relations Agent

Station Casinos
07.2025 - 08.2025
    • Utilized and navigated LMS operating system efficiently to complete daily tasks.
    • Managed guest inquiries and resolved complaints with professionalism and efficiency.
    • Coordinated check-in and check-out processes to enhance guest experience and satisfaction.
    • Assisted in maintaining up-to-date knowledge of hotel services, amenities, and local attractions.
    • Developed strong relationships with guests to foster loyalty and repeat visits.
    • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.

Front Desk Agent

MGM Resort International
02.2022 - 05.2025
  • Greeted and assisted guests with check-in/check-out procedures, ensuring a smooth and welcoming experience.
  • Managed approximately 1,000 reservations per day.
  • Operated OPERA Property Management System (PMS) to manage reservations, guest profiles, billing, and room assignments.
  • Provided guest services, both in-person and over the phone, addressing inquiries, requests, and resolving issues with professionalism and care.
  • Handled high-volume customer service calls, offering detailed information about hotel amenities, room availability, and local attractions.
  • Collaborated with housekeeping, maintenance, and other departments to fulfill guest needs and ensure a seamless experience.
  • Accurately processed payments, room charges, and billing with attention to detail.
  • Excelled in guest relations, conflict resolution, and efficiency in a high-traffic environment.

Team Member

Jamba Juice
04.2021 - 02.2022
  • Prepared and served smoothies and juices according to company standards.
  • Produced over 200 orders per day.
  • Delivered excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of the store during and after shifts.
  • Trained new team members on recipes, safety, and customer interaction.
  • Assisted in opening and closing procedures, including inventory management.

Education

High School Diploma -

Sierra Vista High School
Las Vegas, NV
05-2020

Skills

  • Customer Service & Hospitality
  • OPERA Property Management System (PMS)
  • LMS Operating System
  • Guest Services & Phone Support
  • Front Desk Operations
  • Conflict Resolution
  • POS Systems & Payment Handling
  • Multitasking in High-Traffic Environments
  • Communication & Team Collaboration

Languages

English
Native or Bilingual
Filipino (Tagalog/Kapampangan)
Professional Working

Timeline

Food Court Food Service

Costco Wholesale Corp
08.2025 - Current

Guest Relations Agent

Station Casinos
07.2025 - 08.2025

Front Desk Agent

MGM Resort International
02.2022 - 05.2025

Team Member

Jamba Juice
04.2021 - 02.2022

High School Diploma -

Sierra Vista High School

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