Kylie Kota
Bozeman,Montana
Summary
Dynamic and detail-oriented professional with a strong background in customer service at B.I.D. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in multitasking and schedule management, consistently delivering exceptional support while maintaining a professional appearance. Committed to fostering positive experiences and team collaboration.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in any role.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in any role.
Overview
2025
2025
years of professional experience
Work History
Host/Expo Runner
The Tavern Grill
07.2022 - 05.2024
- Welcomed guests and ensured positive first impressions through attentive service.
- Managed seating arrangements to maximize guest satisfaction and restaurant efficiency.
- Coordinated with kitchen staff to communicate guest needs and dietary restrictions.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled reservations and maintained waitlist to optimize guest flow during peak hours.
- Monitored dining area for cleanliness, ensuring a welcoming environment for patrons.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Office Administrative Assistant
B.I.D. (Building Investments and Development, LLC)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Private Nanny
John Pierce
05.2024 - 08.2024
- Coordinated daily schedules and activities to ensure children's needs were consistently met.
- Prepared nutritious meals aligned with dietary requirements and preferences.
- Assisted with homework, educational development and curiosity.
- Communicated effectively with parents regarding children's progress and concerns.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Developed creative play activities to enhance cognitive and social skills.
Grounds Crew Member
Malmborg's Garden Center
06.2021 - 08.2021
- Assisted in maintaining landscape aesthetics through routine lawn care and trimming.
- Collaborated with team members to execute seasonal planting and flower bed maintenance.
- Assisted customers with inquiries, providing helpful information about products and services.
- Handled cash, credit, and gift card transactions with precision and care.
- Monitored inventory levels at the register, alerting management of low stock items.
- Greeted customers entering store and responded promptly to customer needs.
Education
Environmental Engineering
Montana State University
Bozeman, MT05-2028
High School Diploma -
Blaine Highschool
Blaine, MN06-2024
Skills
- Customer service
- Multitasking proficiency
- Team collaboration
- Effective time management
- Work ethic and integrity
- Schedule management
- Relationship building
- Verbal communication
- Professional appearance
- Detail-oriented
- POS software
Timeline
Private Nanny
John Pierce
05.2024 - 08.2024
Host/Expo Runner
The Tavern Grill
07.2022 - 05.2024
Grounds Crew Member
Malmborg's Garden Center
06.2021 - 08.2021
Office Administrative Assistant
B.I.D. (Building Investments and Development, LLC)
Environmental Engineering
Montana State University
High School Diploma -
Blaine Highschool
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