Kylie Krawczyk
Johnson Creek,WI
Overview
7
7
years of professional experience
Work History
Case Manager
Redeemer Services, Inc
06.2023 - Current
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Managed approximately 40-50 clients on a weekly basis.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Executive Assistant
Priority Courier
06.2021 - 04.2023
- Monitored and maintained executive files and records
- Managed and organized confidential information to maintain privacy
- Assisted with prepping ingredients for a variety of menu items
- Verified freshness of food and ingredients by checking for quality and rotating stock
- Set food trays over food warmers for immediate service or stored in refrigerated storage cabinets for future service
- Prepared variety of foods, such as meats, vegetables, and desserts according to customers' orders, supervisors' instructions and approved procedures
Bartender
Kollege Klub
08.2021 - 08.2022
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Broke down bar after the completion of functions, storing liquor, supplies and equipment according to standards
- Set up and maintained appropriate stock levels for the bar
- Trained and mentored new team members in proper bar operations
- Crafted specialty cocktails according to customer specifications
Elderly Caretaker
Lyngblomston
03.2022 - 05.2022
Customer Service Representative
Priority Courier
06.2021 - 08.2021
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Remained open to feedback from supervisor and peers to build and improve skills set
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Server
Pizzeria Pezzo
08.2017 - 06.2021
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Performed routine and scheduled maintenance services
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Focused on learning new skills and staying updated with industry changes
Education
Bachelor of Arts (B.A.) - Psychology
St. Catherine University
St. Paul, MN05.2023
High School Diploma -
Mahtomedi High School
Mahtomedi, MN06.2019
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Client Advocacy
- Care Coordination
- Records Management
- Emotional awareness
- Referral Coordination
Volunteer Experience
Elderly Caretaker, Lyngblomston, St. Paul, MN, 03/01/22, 05/01/22
Extracurricular Activities
Ice Hockey Team Captain Track Team Captain
Awards
Athena Athletics Award
Timeline
Case Manager
Redeemer Services, Inc
06.2023 - Current
Elderly Caretaker
Lyngblomston
03.2022 - 05.2022
Bartender
Kollege Klub
08.2021 - 08.2022
Executive Assistant
Priority Courier
06.2021 - 04.2023
Customer Service Representative
Priority Courier
06.2021 - 08.2021
Server
Pizzeria Pezzo
08.2017 - 06.2021
High School Diploma -
Mahtomedi High School
Bachelor of Arts (B.A.) - Psychology
St. Catherine University
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