Kylie Lakos

• Joined the new Business Unit, Neuro, to create a strong team and support new BMS representatives with the launch of the new Business Unit
• Managed approx. 80-100 programs at a time
• Worked with KOL speakers, ensuring white-glove service with every interaction
• Took on more difficult and important programs, working with new representatives
• As a senior PM, used my knowledge to assist any PM on the team
• Same duties and responsibilities as a Program Manager with the addition of higher quality service and important clients

• Worked with KOL speakers, ensuring white-glove service with every interaction
• Took on more difficult and important programs, working with new representatives
• As a senior PM, used my knowledge to assist any PM on the team
• Same duties and responsibilities as a Program Manager with the addition of higher quality service and important clients

•  Maintain and update program scheduling database on a daily basis; entering detailed notes with any program changes, speaker travel information, venue/caterer details, and detailed notes from conversations over the phone with rep and/or vendors.
• Manage program requests from over 25 pharmaceutical representatives, including West Coast and Central locations
• Manage display and exhibits, receiving over 5 new requests per work day
• Primary point of contact from representatives; ensuring availability to answer any questions or issues via email and phone throughout work day
• Ensure all programs and displays are complaint and adhere to BMS guidelines
• Strong understanding of various online database systems that are utilized everyday

• Sell and service Short-Term Social Events for 40-150 guests
• Sell and service Sea Level Restaurant Events for 15-40 guests
• Book up to 20 events a month, setting up and orchestrating each event
• Create BEOs, Floorplans, Banquet Checks, and attend weekly meetings
• Brought in over $28,000 in revenue through events in Sea Level Restaurant monthly
• Showcased exceptional customer service through phone, email, and in-person interactions

• Inputs multiple invoices in Resturant365 daily for all restaurant orders
• Creates host and server schedule weekly
• Constantly updating menu items in Toast POS
• Uses excellent customer service skills in all interactions with guests, team members, and vendors 

• Creates a multiple day step by step training process for every new hire

• Ensures welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations 

• Communicate information to the service team by giving knowledge to be individually empowered
• Utilize the Freedom To Go Beyond to resolves guest issues promptly and with great care
• Properly multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency
• Supervises performance, attendance, attitude, appearance and conduct of service team
• Assists with development, training and inspiration of outlet staff

• After being promoted, properly lead 6 student interns on daily tasks and delegated semester long projects
• Completed over 50 room reservations for classrooms and meeting rooms on campus daily
• Collaborated with manager for events and catering orders for 200 plus guests
• Handled daily tasks in a fast-paced environment with a large call and email volume
• Conducted interviews and reviewed multiple resumes for incoming student interns
• Software: Outlook, Event Master, EMS, R-25, Social Tables, WhentoWork, Microsoft Office, Google Calendar, Google Mail

• Completed over 50 room reservations for classrooms and meeting rooms on campus daily
• Created catering orders through customer interaction via email and phone for events on and off campus
• Utilized customer service skills for walk-in customers daily, including answering phone-calls and responding to emails

• Received the "Rising Star" award for making significant progress and excelling as a student intern