Kylie Lamb
Sr. HR Associate
Knoxville,TN
Summary
Human Resources professional with 9+ years of experience in HR management, benefits administration, compliance, and employee relations. Skilled in designing and leading benefit programs, ensuring regulatory compliance, and delivering data-driven insights to leadership. Trusted advisor recognized for improving processes, strengthening compliance, and leading high-performing teams to drive engagement and organizational effectiveness.
Overview
14
14
years of professional experience
Work History
HR Manager, Benefits
ESS/Source4Solutions
02.2025 - Current
- Design and implement benefit programs including health, wellness, life, disability, and retirement for diverse employee populations to include 1,000+ corporate employees and 90,000+ field employees.
- Oversee FMLA/LOA administration for all employee populations.
- Provide benefits-related reporting and insights to senior leadership.
- Manage vendor relationships between brokers, system partners and insurance carriers.
- Lead and mentor a team of HR generalists.
- Strong knowledge of ACA, ERISA compliance, COBRA, HIPPA, section 125 plans, DOL and IRS regulations, as well as state and federal laws.
Associate HR Business Partner
Pilot Company
04.2024 - 02.2025
- Supported HR activities including recruitment, performance management, compensation, and benefits for a business area of 150+ employees
- Guided managers and employees on HR policies and compliance requirements.
- Employee relations and conflict management to include counseling, coaching, disciplinary action. performance improvement and terminations.
- Maintain knowledge of legal requirements, compliance and guidance on LOA/FMLA, HIPPA, ERISA, FLSA, ADA, COBRA, DOL
- Provided data-driven insights to leaders and stakeholders to improve decision-making.
- Partnered on strategic initiatives aimed at improving culture, retention, and employee engagement.
- Serve as single point of contact and HR SME
Benefits Supervisor
Pilot Company
02.2022 - 04.2024
- Led a team of benefits specialists and administered U.S. and Canada benefits programs.
- Strengthened compliance processes, saving the company over $1M annually.
- Collaborated with HR partners and leaders on benefits strategy, plan design, and reporting.
- Managed vendor relationships and ensured compliance with ACA, ERISA, COBRA, HIPAA, and Section 125 regulations.
Benefits Specialist
Pilot Company
11.2020 - 02.2022
- Communicated with plan participants and resolved escalated issues.
- Conducted benefits audits to ensure consistency and compliance.
- Supported annual enrollment process for U.S. and Canada employees.
- Managed projects and processes for self-funded benefit programs.
Employee Benefits Account Manager
CBIZ Benefits & Insurance Services
01.2019 - 11.2020
- Acted as dedicated resource for assigned benefits accounts, overseeing renewals and open enrollment.
- Built strong client and vendor relationships while serving as 3rd party HR administrator.
- Handled complex benefits questions and escalated service issues.
Employee Benefits Account Specialist
CBIZ Benefits & Insurance Services
05.2018 - 01.2019
- Processed insurance documents, certificates, and reporting.
- Researched and resolved client service requests with accuracy and timeliness.
- Assisted in preparing presentation materials for client meetings.
Commercial Lines Processor
Nationwide Insurance
02.2016 - 07.2017
- Reviewed and processed commercial insurance risks for quotes, renewals, and policy changes.
- Maintained quality and compliance with state-specific requirements.
Practice Administrator
Gainesville Dental Associates
07.2014 - 01.2016
- Managed HR functions for a dental practice of 3 doctors and 15 staff.
- Oversaw payroll, accounts payable/receivable, insurance billing, and audits.
- Led recruitment, interviews, and selection processes.
Dental Assistant & Business Team Member
Gainesville Dental Associates
05.2011 - 07.2014
- Provided chairside assistance, scheduling, and insurance verification.
- Coordinated treatment plans and payment discussions with patients.
Education
B.S. - Human Resource Management
Santa Fe College
Gainesville, FLA.A. - Business Administration
Santa Fe College
Gainesville, FLSkills
- HR management & employee relations
- Benefits administration & compliance (ACA, ERISA, COBRA, HIPAA)
- Talent management
- Leadership
- Corrective action planning
- Succession planning
- Relationship building
- Coaching conversations
- Succession planning
- Talent management
- Succession planning
- Talent management
Websites
Timeline
HR Manager, Benefits
ESS/Source4Solutions
02.2025 - Current
Associate HR Business Partner
Pilot Company
04.2024 - 02.2025
Benefits Supervisor
Pilot Company
02.2022 - 04.2024
Benefits Specialist
Pilot Company
11.2020 - 02.2022
Employee Benefits Account Manager
CBIZ Benefits & Insurance Services
01.2019 - 11.2020
Employee Benefits Account Specialist
CBIZ Benefits & Insurance Services
05.2018 - 01.2019
Commercial Lines Processor
Nationwide Insurance
02.2016 - 07.2017
Practice Administrator
Gainesville Dental Associates
07.2014 - 01.2016
Dental Assistant & Business Team Member
Gainesville Dental Associates
05.2011 - 07.2014
A.A. - Business Administration
Santa Fe College
B.S. - Human Resource Management
Santa Fe College
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