Kylie Landa
Ogden,UT
Summary
MBA graduate skilled in assessing team efficiency and performance and developing incentive programs to increase productivity, morale and retention. Well versed in substantial understanding of leading in fast-paced, challenging environments. Over six years of experience driving development initiatives in industry-leading organization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders.
Overview
12
12
years of professional experience
Work History
Administrator - Business Operations
Texas Roadhouse
05.2017 - Current
- Oversaw payroll, audit compliance, cash reconciliation, recruiting and hiring, HR training, coaching, mentoring and staff retention.
- Fostered strong rapport with guests, vendors and employees through consistent follow-up and communication.
- Developed monthly reports such as P&L reports, inventory, sales, performance, and billing.
- Managed day-to-day development issues.
- Translated business priorities into implementable actions.
- Contributed to economic success by participating in budgeting process.
- Streamlined workflow through development of training programs.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Observed all laws, regulations and other applicable obligations.
Service Manager
Texas Roadhouse
08.2016 - 05.2017
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Kitchen Manager
Texas Roadhouse
06.2015 - 08.2016
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Hourly Manager
Texas Roadhouse
08.2011 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Education
MBA - Human Resources Management
Maryville University of Saint Louis
St Louis, MO05.2023
Bachelor of Science - Psychology
Weber State University
Ogden, UT05.2018
Skills
- Recruiting, Orientation and Training
- Managing Multiple Projects
- Marketing Strategies
- Electronic Filing System and Training Documents
- Implementing New Business Systems and Identifying Best Practices
- Planning and Prioritization
- Office Supplies and Inventory
- Financial and Operational Reporting
- Staff Supervision and Mentoring
- Employee Timesheet Processing
- Training Processes and Development
- Conflict Resolution
Accomplishments
- First place in training program and development for the region in 2015.
Additional Information
Professional References
- Tim Greenley
Texas Roadhouse- direct supervisor for eight years
email: tim.greenley2@texasroadhouse.com phone: 801-857-7183
- Jess Workman
Texas Roadhouse- direct supervisor for two years
email: jessica.workman@texasroadhouse.com phone: 801-450-0879
- Alejandro Rodriguez
Texas Roadhouse- colleague for eleven years
email: arod8592@gmail.com phone: 801-540-8938
- Misty Newby
Texas Roadhouse- colleague for two years
email: mistyleann16@gmail.com phone: 951-395-2620
Timeline
Administrator - Business Operations
Texas Roadhouse
05.2017 - Current
Service Manager
Texas Roadhouse
08.2016 - 05.2017
Kitchen Manager
Texas Roadhouse
06.2015 - 08.2016
Hourly Manager
Texas Roadhouse
08.2011 - 06.2015
MBA - Human Resources Management
Maryville University of Saint Louis
Bachelor of Science - Psychology
Weber State University
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