Kylie Lannert
Pewaukee,WI
Summary
Accomplished Shift Supervisor at K1 Speed, adept in operations management and strategic planning, significantly enhancing customer satisfaction and operational efficiency. Expert in staff management and customer-oriented solutions, with a proven track record in employee training and workplace safety. Demonstrates exceptional team leadership and cash handling expertise, driving results and fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
K1 Speed
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed cash and credit card transactions accurately using POS software.
- Optimized facility usage through strategic scheduling and resource allocation.
Online Grocery Associate
Walmart
10.2021 - 07.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Party Host
Urban Air Adventure Park
09.2020 - 05.2021
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Led creative games and activities to engage and entertain guests during events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Education
High School Diploma -
Waukesha West High School
Waukesha06.2022
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
- Operations Management
- Strategic Planning
- Team Leadership
Timeline
Shift Supervisor
K1 Speed
08.2022 - Current
Online Grocery Associate
Walmart
10.2021 - 07.2022
Party Host
Urban Air Adventure Park
09.2020 - 05.2021
High School Diploma -
Waukesha West High School
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