Hi, I’m
Kylie Laraman
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
years of professional experience
Work History
Esplanade at Wiregrass RanchWesley Chapel, FL
Lead Lifestyle Concierge
07.2022 - Current
Job overview
- Spoke with members to make conversation, answer questions or to respond to complaints.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Planned and hosted different events weekly with a team
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Scheduled appointments, meetings and events for management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained the cleanliness and appearance of all work spaces
- Scheduled appointments for the Spa and Fitness Classes as well as pitched memberships
- Assisted the Resort Manager with HOA tasks such as Architectural Requests and providing email correspondance to members in regard to their applications as well as HOA Fees and that process
Hand and Stone Massage and Facial SpaWesley Chapel, FL
Lead Spa Associate
01.2022 - 07.2022
Job overview
- Participated in promotional activities designed to increase sales revenue.
- Collected soiled linens from treatment rooms and restocked closets and bathrooms.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
- Maintained an organized work area to ensure a pleasant atmosphere for clients.
- Performed receptionist functions such as appointment scheduling and spa tours.
- Provided detailed information on spa services and packages.
- Promoted target merchandise while assisting guests in identifying products to meet their unique needs.
- Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
- Managed inventory levels by ordering supplies as needed.
Pulse Salon and SpaWesley Chapel, FL
Receptionist
07.2020 - 02.2022
Job overview
- Checked guests in quickly and introduced customers to their hair stylist
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided information regarding services, prices, and appointment scheduling.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Organized online bookings and processed online payments using Square.
- Communicated with stylists to confirm availability for walk-in clients.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Collected inventory on salon products and order forms for new product orders
- Assisted with cleaning the facility and restocking products
Education
University of South FloridaTampa, FL
Bachelor of Arts from Healthcare Administration
12-2026
Pasco Hernando State CollegeWesley Chapel, FL
Associate of Arts
07-2023
Wiregrass Ranch High SchoolWesley Chapel, FL
High School Diploma
05-2021
Skills
- Customer Service
- Reservations Management
- Marketing
- Sales
- Administrative Support
- Event Planning
- Project Oversight
- Training and Mentoring
- Conflict Resolution
- Hospitality
- Guest Experiences
- Team Supervision
- Telephone Etiquette
- Data Entry
- File Management
- Office Management
- Scheduling
- Bookkeeping
- Positive and Professional
- Meticulous and Organized
- Multitasking and Prioritization
- Verbal and Written Communication
- Time Management
References
References available upon request.
Timeline
Lead Lifestyle Concierge
Esplanade at Wiregrass Ranch
07.2022 - Current
Lead Spa Associate
Hand and Stone Massage and Facial Spa
01.2022 - 07.2022
Receptionist
Pulse Salon and Spa
07.2020 - 02.2022
University of South Florida
Bachelor of Arts from Healthcare Administration
Pasco Hernando State College
Associate of Arts
Wiregrass Ranch High School
High School Diploma
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