Kylie Larosee

Handled incoming calls promptly (within 3-5 seconds) while greeting customers in a friendly, professional manner. Demonstrated strong multitasking skills by working across dual monitors and multiple systems at once. Scheduled appointments and trainings, verified customers with government-issued ID, and provided accurate information while following FCRA regulations. Frequently problem-solved independently, coordinated with external branches and departments during live calls, and maintained focus and attentiveness during 10-hour shifts.

Managed front desk operations, including scheduling, rescheduling, and canceling appointments, while ensuring a smooth check-in process with a friendly and respectful approach. Utilized software such as Microsoft 365, Excel, Word, and Google Chrome to complete daily tasks like scanning and uploading patient documents, IDs, and records into E-Profiles. Handled payments in cash, card, and check; kept track of billings; and created superbills for all of our patients. Assisted with membership sales and wellness packages. Maintained clinic organization and cleanliness, supported patient flow, and managed phone calls with a busy clinic. Ordered supplies, and faxed medical documents. Resolved patient and billing concerns independently and efficiently.

Greeted customers with a friendly and welcoming attitude while handling payments by cash, card, or check. Assisted new customers with required documentation, scanned IDs for equipment rentals, and ensured safety procedures. Managed a very fast-paced environment by multitasking between checking our customers, scanning and storing waivers, and directing customer flow properly. Maintained cleanliness and organization of the lobby, office, and video room. Stocked and ordered food items, drinks, office supplies, and firearm equipment. Communicated with team members through walkie-talkie.