Kylie Legler
Kapaau
Summary
Dynamic individual with hands-on experience in skin care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager /Retreat Reservations Agent
Starseed Ranch LLC
10.2023 - Current
- Supervise day to day operations of a 12 acre retreat center located in Kapa'au on the Big Island of Hawaii.
- Develop and maintain relationships with inquiring potential retreat guests.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw facility maintenance, cleanliness ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
- Monitored online review platforms regularly, responding diplomatically to feedback and using insights for continuous improvement initiatives.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Owner/ Operator of a Small Business
Kona Paddlesports
01.2016 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Office Manager/ Operations Manager
Ocean Safaris Kayak Adventures
02.2013 - 01.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships (cruise ships hotel concierge, e.tc.) negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
- Implemented comprehensive training program for new hires.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintaining maintenance records for all vehicles, trailers, kayaks etc. Having legal and proper registration and safety checks.
- Maintaining compliance with permitting with the appropriate departments.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Esthetician/Retail Sales Associate
Skin Deep
07.2003 - 08.2005
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Provided clients with knowledge of all cosmetic services being provided.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Implemented knew makeup line for retail department which boosted sales.
Education
Certificate - Esthitician
Pismo School of Beauty
Pismo Beach, CA07-2003
No Degree - Physical Therapy
Santa Barbara City College
Santa Barbara, CA01-1989
Skills
- Problem-solving
- Team leadership
- Strong customer relationship builder
- Ability to develop and implement staff training programs
- Strong attention to detail
- Inventory management
- Operations oversight
- Payment processing
- POS system operations
Certification
Esthetician
Timeline
Operations Manager /Retreat Reservations Agent
Starseed Ranch LLC
10.2023 - Current
Owner/ Operator of a Small Business
Kona Paddlesports
01.2016 - 03.2020
Office Manager/ Operations Manager
Ocean Safaris Kayak Adventures
02.2013 - 01.2016
Esthetician/Retail Sales Associate
Skin Deep
07.2003 - 08.2005
Certificate - Esthitician
Pismo School of Beauty
No Degree - Physical Therapy
Santa Barbara City College
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