Kylie Marks
Executive Administrative Assistant
Mesa
Summary
Successful Company Owner with 2 years in the cybersecurity industry. Built horizontal and vertical connections to improve professional relationships with vendors and clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking administrative assistant position. Offering excellent communication and good judgment. Dedicated customer service professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Company Owner
Reboot
Phoenix
01.2020 - 01.2022
- Generated and developed leads, using networking and Seamless AI to acquire new clients; made 50-75 cold calls per day.
- Supported top-level decision-making and strategy planning, forging productive relationships with vendors and serving as key advocate for cybersecurity issues.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Partner/Owner
EZ Auto Finance
Mesa
11.2009 - 01.2022
- Managed day-to-day business operations.
- Improved records management systems for contracts to boost timeliness.
- Prepared annual budgets with controls to prevent overages.
- Consulted with customers to assess needs and propose optimal solutions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Monitored market conditions to set accurate vehicle pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Maintained up-to-date administrative records to monitor operational conditions.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Made 50 cold calls per day.
- Aligned branding initiatives and sales strategies with client goals.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Evaluated suppliers to maintain cost controls and improve operations.
Front Desk Clerk/Lead Night Auditor
Ramada Inn North Lafayette
Lafayette
07.2007 - 08.2009
- Logged wake-up call requests and set up automatic rings in system.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Performed nightly updates to room charges and rates.
- Documented accounts and logs throughout shift to keep up with requirements.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced hotel accounts and resolved discrepancies.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Kept accounts in balance and ran daily reports to verify totals.
- Reviewed checklist on daily basis and planned shift accordingly.
- Built database called HMS (Hotel Management System) in Access in which guest data, housekeeping inventory, room data & reservations were tracked, saving the hotel over $2,000 per month & generating 8% more revenue per year
- Responsible for house bank & cash drawer, checking front office accounting records for accuracy, tracking room revenue, tracking occupancy percentages, tracking front office operating percentages, posting room charges & taxes to guest accounts, verifying all accounts & posting balances, preparing summary of cash, check & credit card activities, balancing the day’s charges
Administrative Legal Assistant
Perret Doise, A Professional Law Corporation
Lafayette
07.2003 - 06.2007
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Diligently edited legal correspondence for grammar and spelling.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Filed documents with courts on behalf of attorney.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Scheduled and made appointments for 5 attorneys.
- Created, edited and maintained correspondence, motions, subpoenas, opinions, complaints, declarations and pleadings associated with discovery and trial preparation.
- Planned and organized internal and external events, meetings and conferences.
- Supported team of 5 attorneys in practice of Corporate Law, Business Transactions, Contracts, Mergers & Acquisitions & Commercial Litigation with discretion in sensitive matters.
- Generated documents and presentations using large repertoire of software programs.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Built database called LegalEase in Access as a case management system with features such as case management, document management, contact management, calendar, time & expense tracking, task management & a dashboard with over 800 clients saving 40% of our time.
- Handled research & case preparation, scheduled depositions, drafted settlement agreements & prepared employee contracts, shareholder agreements & financial reports
Assistant Manager
Cel Tel Communications - Agent Of BelSouth Mobility
Lafayette
01.1999 - 04.2003
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed strategy to increase sales and drive profits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Improved customer service to drive sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Compiled financial data to comply with budget.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Responsible for running credit checks for customers before the purchase of cellular service.
- Responsible for pager billing through PagerPro system on every last Saturday of the month.
- Responsible for cellular phone activation, pager activation, DISH Network satellite activation, and NetZero internet activation.
Education
Associate of Science - Criminal Justice/Criminology
University of Louisiana At Lafayette
Lafayette, Louisiana05.2012
High School Diploma -
Acadiana Christian School
Lafayette, Louisiana05.1997
Skills
- Program Optimization
- Problem Anticipation and Resolution
- Customer Service Management
- Finance and Accounting Oversight
- Employee Motivation
- Sales Tracking
- Records Organization and Management
- Team Leadership
- Business Leadership
- Administrative Management
- Verbal and Written Communication
- Presentation Development and Delivery
- Calendar Management
- Deadline Management
- Needs Assessment
- Market and Competitor Research
- Database Maintenance
- Information Security
- Word Processing
- Advertising Campaign Development
- Multitasking and Prioritization
- Desktops, Laptops and Mobile Devices
- Data Analysis
- Money Handling
- POS Terminal Operations
- Process Development and Streamlining
Certification
- Certified Sales Specialist, Bitdefender - January 2014 - Does Not Expire
- Certified Technical Specialist, Bitdefender - January 2014 - Does Not Expire
Timeline
Company Owner
Reboot
01.2020 - 01.2022
Partner/Owner
EZ Auto Finance
11.2009 - 01.2022
Front Desk Clerk/Lead Night Auditor
Ramada Inn North Lafayette
07.2007 - 08.2009
Administrative Legal Assistant
Perret Doise, A Professional Law Corporation
07.2003 - 06.2007
Assistant Manager
Cel Tel Communications - Agent Of BelSouth Mobility
01.1999 - 04.2003
Associate of Science - Criminal Justice/Criminology
University of Louisiana At Lafayette
High School Diploma -
Acadiana Christian School
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