Kylie Martin

2 year Summer program for those in highschool, working for the community. This including lifting and carrying objects over 5lbs, painting curbs, weeding sidewalks, staining and maintaining picnic areas, cleaning pools and bathrooms, cleaning village buildings, and gardening for the handicapped or elderly.

• Cooperated with coworkers to improve customer experience and manage storefront.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Exercised composure under pressure and in escalated customer service scenarios.
• Made proper change and count of the safe
• Maintained stock, including cigarette and lottery count
• Handled customer disputes with other employees efficiently
• interacting with vendors and distributors with deliveries as well as making orders for stock
• Cleaning the store and rotating stock
• maintaining proper safety protocols surrounding night shift and gas pumps

Did not leave this company, they sold to Bellstores.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Worked along side store managers to give updates of the past work day and what could use improvement
• Counted Safe
• Opened and closed store
• Counted lottery and cigarette stock daily
• checking in vendors, as well as placing and recieving orders
• Marking out of stock items when expired
• Maintaining a clean and safe work place
• Worked along side the district manager as Bellstores was taking over Starfire
• Doing and submitting daily paperwork of all sales and losses including gas, stock, lottery, alcohol, and cigarettes

• Opened and closed store
• counted cash register money as well as managing cash registers
• stocking
• selling lottery, alcohol, and cigarettes
• Interacting with vendors and distributors
• training new employees
• marking out and disposing of expired product
• merchandising
• managing a drive thru window
• Managing a clean and safe work environment
• making coffee and properly cleaning canisters
• cleaning public restroom
• handling crisis situations and filling out proper paperwork
• submitting paperwork in a timely manner
• rotating stock
• closing of the store around midnight during night shifts
• Assisting with any employee or customer situations

Left this job due to health reasons that have since been resolved

• Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
• Helped customers understand return policies and processed items.
• Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
• Maintained a happy environment for front end staff
• Trained new employees on registers and customer service ettiquette
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Merchandised front end with stock that fit the seasonal needs of customers
• Stocked pop cooler on night shifts while rotating stock when needed
• Coming up with employee incentive for getting credit card applications
• Ensured a safe environment for the minors working with the public
• Helped close store with the current MOD upon my closing shifts

• Maintained clean sales floor and straightened and faced merchandise.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Worked the fitting room and followed policy to help with loss prevention
• Morning holiday stocking during the holiday season
• Yearly inventory
• Managing cash registers when needed
• Operated the jewelry counter
• Suggestive selling for credit card applications
• Properly and efficiently processing returns of all kinds
• Worked with loss prevention in monitoring shopper behavior.
• Helping with display movements as well as new stocking
• Unloaded trucks when needed in the back room to help stock get to the floor faster

Only left because a better job offer from home came up for me