Summary
Overview
Work History
Education
Skills
Locations
Personal Information
Timeline
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Kylie Martin

Fall City,WA

Summary

9 years of experience in customer service, to also include both logistics and sales. Skilled in assisting customers in a variety of settings: in-person, via e-mail, and over the phone. Experience in developing and implementing organizational strategies and programs. Proficient with Quickbooks and Microsoft Office programs.

Overview

17
17
years of professional experience

Work History

Logistics Manger/Inside Sales

Femco USA
Duvall
03.2022 - Current
  • The professional that ensures products, inventory, and parts move from one place to another both efficiently and cost-effectively
  • Work in Quickbooks: creating sales orders, receiving payments, sending invoices, running reports, etc
  • Process Amazon, webshop, & business-to-business orders
  • Maintained accurate records of all customer interactions using CRM software.
  • Manage office e-mail, answer office phones, check-in with existing customers
  • Run inventory reports- place pallet order from manufacturing
  • Represent company and travel for trade shows.
  • Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
  • Collaborated with marketing department to develop promotional materials that highlighted product features and benefits.
  • Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.

Preschool Teacher

Bright Horizons
Woodinville, WA
07.2021 - 03.2022
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Communicate with parents about their child's progress both in person and via email
  • Assisted in providing a safe and secure environment for children.
  • Track children's meals, nap and activities through the My Bright Day app
  • Stay up to date with monthly policies and procedures
  • Sanitize toys and equipment
  • Serve meals and snack

Nanny

Private Home
Redmond
08.2015 - 03.2022
  • Ensured all needs of the three children were met each day
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Transported children to school, extracurricular activities, and appointments when needed.

Receptionist (part-time)

Lutcher, Phillips & Erm
Walla Walla
11.2006 - 05.2013
  • The professional that was responsible for several administrative support duties as well as keeping the office running efficiently
  • Organized and processed billing/payments, answered multiple phone lines, filed and transported confidential information, cheerfully greeted and assisted clients.

Education

General Studies -

Walla Walla Community College

High School Diploma -

Walla Walla High School

Skills

  • Adaptability
  • Analytics
  • Attention to detail
  • Communication
  • Loyalty
  • Organization
  • Problem-solving
  • Teamwork
  • Time management
  • Work ethic

Locations

Fall City, Washington

Personal Information

Title: Logistics Manager

Timeline

Logistics Manger/Inside Sales

Femco USA
03.2022 - Current

Preschool Teacher

Bright Horizons
07.2021 - 03.2022

Nanny

Private Home
08.2015 - 03.2022

Receptionist (part-time)

Lutcher, Phillips & Erm
11.2006 - 05.2013

General Studies -

Walla Walla Community College

High School Diploma -

Walla Walla High School

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Kylie Martin