Kylie McGrath
Plant City,FL
Summary
Dedicated professional with strong communication and conflict resolution skills in the hospitality industry. Proven ability to create inviting atmospheres and efficiently manage tasks, ensuring exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Deli Clerk
Publix
Lakeland, FL
07.2025 - Current
- Assisted customers with deli selections and special orders.
- Prepared specialty sandwiches and platters according to customer requests.
- Operated slicing machines and scales for precise portioning.
- Maintained cleanliness and organization of deli display cases.
- Adhered to food safety standards during food preparation and handling.
- Monitored product freshness and reported any quality concerns promptly.
- Collaborated with team members to restock inventory regularly.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Personal assistant
Tony Eelman
Lakeland, FL
08.2024 - Current
- Answered incoming calls and emails promptly, ensuring effective communication while coordinating executive's schedule.
- Managed daily schedules and appointments for Tony Eelman efficiently.
- Handled correspondence and communication with clients and vendors professionally.
- Completed errands for employer to streamline daily operations, enabling focus on high-priority tasks.
- Managed household inventory and maintenance schedules to ensure seamless home operations.
- Organized work projects around client's house.
- Provided daily care for animals, including feeding and grooming.
Hostess
EagleBrooke Clubhouse
Lakeland, FL
12.2021 - 05.2024
- Greeted guests warmly upon arrival at the upscale clubhouse.
- Managed reservations and seating arrangements efficiently during peak hours.
- Provided menu information and answered guest inquiries with professionalism.
- Collaborated with servers and kitchen staff to ensure smooth service flow.
- Monitored dining area for cleanliness and maintained inviting atmosphere.
- Engaged guests in friendly conversation, enhancing overall dining experience. by engaging in friendly conversation with guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved guest complaints calmly, ensuring satisfaction and loyalty.
- Escalated major guest complaints to manager, facilitating timely resolution.
Education
Bachelor of Science - Behavioral Healthcare
University of South Florida
Tampa, FL05-2027
Skills
- Food handling practices
- Sanitation practices
- Hospitality service expertise
- Inventory management
- Time management
- Work area maintenance
- Customer service
- Effective communication
- Verbal communication
- Customer communication
- Interactive communication
- Team collaboration
- Conflict resolution
- Performance improvement
Timeline
Deli Clerk
Publix
07.2025 - Current
Personal assistant
Tony Eelman
08.2024 - Current
Hostess
EagleBrooke Clubhouse
12.2021 - 05.2024
Bachelor of Science - Behavioral Healthcare
University of South Florida