Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kylie Mcmahon

Melbourne,FL

Summary

Highly-motivated outgoing employee with strong understanding of hospitality and customer service .A personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality,with proven history of providing top-of-the-line service. Committed to accuracy and efficiency in service. Highly-motivated with desire to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills.Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

VIP Bottle Server

Celine
Orlando, FL
12.2023 - Current
  • Greeted guests in a friendly and professional manner.
  • Prepared garnishes such as olives, cherries, limes wedges, as needed.
  • Stocked ice bins regularly throughout the night for use in preparation of cocktails or drinks.
  • Responsible for maintaining the cleanliness of work areas before leaving each shift.
  • Assisted with opening champagne bottles for guests.
  • Performed cashier duties such as taking orders, processing payments, and making change accurately.
  • Monitored guest consumption of alcohol to ensure compliance with state regulations.
  • Checked identification cards of customers when necessary according to company policies.
  • Responded to customer inquiries promptly and courteously while providing excellent customer service.
  • Communicated with patrons to offer friendly service and determine needs.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Hospitaity Technician

Parrish Medical Center
Titusville, FL
07.2022 - Current
  • Managed quality control and maintained high level of customer satisfaction.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted with patient admissions, discharges and transfers.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Helped create a safe environment by following infection control policies.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Assisted with patient transfers from bed to wheelchair or strher as needed.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Collaborated closely with nursing staff in order to provide comprehensive patient care.

Manager

Bruster's Real Ice Cream
Titusville, FL
02.2021 - 06.2022
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Team Member

Arby's
Titusville, FL
02.2020 - 02.2021
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Provided customer service support to ensure satisfaction.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Resolved customer issues promptly in a professional manner.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Assisted customers with product selection and ordering process.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Processed and retrieved customer special orders.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Education

GED -

Titusville High School
Titusville, FL
05-2021

Skills

  • Professional Appearance
  • Exceptional Customer Service
  • First Aid Training
  • Strong Work Ethic
  • Customer Service
  • Safety Monitoring
  • Problem-Solving Capabilities
  • Cleanliness and Sanitation
  • Efficient Service
  • Complaint Resolution
  • Patient Care
  • Performance Improvement
  • Stress Tolerance
  • Emergency Response Coordination
  • First Aid
  • Regulatory Compliance
  • Emergency Care
  • Relationship Management
  • Public Speaking
  • Cultural Awareness
  • Brand Promotion
  • Company Culture and Values

References

Gabriella Barnett

flight attendant for Southwest Airlines

16 years experience

(352)552-8420

Timeline

VIP Bottle Server

Celine
12.2023 - Current

Hospitaity Technician

Parrish Medical Center
07.2022 - Current

Manager

Bruster's Real Ice Cream
02.2021 - 06.2022

Team Member

Arby's
02.2020 - 02.2021

GED -

Titusville High School

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