Kylie Miller
Crawfordsville,IN
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
12
12
years of professional experience
2016
2016
years of post-secondary education
Work History
Sales Representative
PepsiCo
Indianapolis, IN
11.2022 - Current
- Cultivated strong relationships with customers to enhance brand loyalty.
- Managed inventory levels to ensure product availability and reduce shortages.
- Executed promotional campaigns to increase product visibility in retail settings.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new sales representatives on company policies and effective selling techniques.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated pricing contracts with customers to maximize profits.
- Reviewed monthly performance against targets set by management team.
- Negotiated deals and handled complaints or objections.
Store Manager
Good Oil
Frankfort, IN
08.2017 - 10.2022
- Managed daily store operations and ensured adherence to company policies.
- Oversaw inventory management and maintained accurate stock levels.
- Trained and supervised staff to enhance customer service skills.
- Conducted regular staff meetings to communicate updates and expectations.
- Developed promotional displays to attract customer attention and drive sales.
- Resolved customer inquiries and complaints promptly and professionally.
- Collaborated with upper management on budget planning and resource allocation.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Inventory Control Specialist
Gander Mountain
Lebanon, IN
07.2013 - 12.2016
- Managed inventory accuracy through regular cycle counts and audits.
- Implemented stock replenishment processes to maintain optimal product levels.
- Trained staff on proper inventory management procedures and systems.
- Utilized inventory management software for tracking and reporting stock levels.
- Conducted detailed analysis of inventory trends to support purchasing decisions.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Investigated and resolved variances with inventory records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Performed cycle counts to track product movement in the warehouse as needed.
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZ 05.2020 - 05.2022
Clinton Prairie
Frankfort, INSkills
- Customer relationship management
- Sales forecasting
- Inventory management
- Promotional strategies
- Staff training
- Conflict resolution
- Decision making
- Problem solving
- Effective communication
- Team collaboration
- Adaptability to change
- Time management
- Customer relationship building
- Relationship management
- Client service
- Account servicing
- Contact follow-up
- Inside and outside sales
- Complex Problem-solving
- Sales expertise
- Product and service sales
- Upselling and cross selling
- Sales presentations
- Relationship selling
Languages
English
Professional
Timeline
Sales Representative
PepsiCo
11.2022 - Current
Associate of Science - Business Management
University of Phoenix
05.2020 - 05.2022
Store Manager
Good Oil
08.2017 - 10.2022
Inventory Control Specialist
Gander Mountain
07.2013 - 12.2016
Clinton Prairie
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