Kylie Morris
Bardstown,KY
Summary
Proven hospitality expert from Scout & Scholar, adept in customer service and effective multitasking. Excelled in enhancing guest satisfaction and streamlining service operations, demonstrating exceptional phone etiquette and empathy. Trained new staff, ensuring high service standards and efficiency, contributing to a significant improvement in customer experience and operational workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Server
Scout & Scholar
09.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Hostess
Mammys Kitchen
06.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science - Human Services
Elizabethtown Community And Technical College
Elizabethtown, KY12.2024
Skills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Detail Oriented
Hospitality service expertise
Certification
- RBT - Registered Behavior Technician
Timeline
Hostess/Server
Scout & Scholar
09.2021 - Current
Restaurant Hostess
Mammys Kitchen
06.2020 - 08.2021
Associate of Science - Human Services
Elizabethtown Community And Technical College
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