Kylie Moses
LaGrange,GA
Overview
7
7
years of professional experience
Work History
Practice Manager
Behavioral Health Professionals
05.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Assessed processes and procedures, complying with HIPAA regulations.
- Established and maintained effective communication with staff, providers, and community organizations to promote high-quality patient care.
- Developed policies and procedures for effective practice management.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Recruited, hired, and trained all front staff, providing direct supervision, and ongoing staff development.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Communicated with patients with proper documentation, ensuring that medical information was kept private.
- Trained newly hired team members and providers on office procedures and Advanced MD software.
- Prepared and processed patient referrals
- Client coordination to inpatient mental health facilities
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Processed medical insurance claims and payments.
- Developed and implemented strategies to improve patient access, satisfaction, and care quality.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
Administration Assistant
Snap Fitness
10.2016 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Sold memberships and personal training sessions to new customers.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
Shift Manager
Great American Cookie
03.2017 - 04.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team.
- Coordinated merchandising, promoting new products, and increased brand awareness.
Education
Bachelor of Science - Psychology
College of Coastal Georgia
Brunswick, GABachelor of Science - Psychology
University of West Georgia
Carrollton, GA12.2023
Skills
- Practice Management
- Electronic Health Records
- New Hire Training
- Referral Management
- Policy and Procedure Development
- Schedule Management
- Healthcare Terminology
- CPT Code Modifiers
- Client Consulting and Coordination of Care
- Administrative Staff Supervision and Clinical Staff Management
- Advanced MD EHR software
- Billing Codes
Timeline
Practice Manager
Behavioral Health Professionals
05.2022 - Current
Shift Manager
Great American Cookie
03.2017 - 04.2018
Administration Assistant
Snap Fitness
10.2016 - 07.2020
Bachelor of Science - Psychology
College of Coastal Georgia
Bachelor of Science - Psychology
University of West Georgia
Similar Profiles
WILLIAM G MCLEODWILLIAM G MCLEOD
Associate Clinical Director/Psychotherapist at LifeStance-Georgia Behavioral Health ProfessionalsAssociate Clinical Director/Psychotherapist at LifeStance-Georgia Behavioral Health Professionals
Justin BergJustin Berg
Community Services Supervisor at SOLUTIONS Behavioral Healthcare ProfessionalsCommunity Services Supervisor at SOLUTIONS Behavioral Healthcare Professionals
Vanessa HileyVanessa Hiley
Board Certified Behavior Analyst at Solutions Behavioral Healthcare ProfessionalsBoard Certified Behavior Analyst at Solutions Behavioral Healthcare Professionals
D'Anthony AveryD'Anthony Avery
Machine Operator at M+A MattingMachine Operator at M+A Matting
Jabrika HurstonJabrika Hurston
Adult Caregiver at Private HomeAdult Caregiver at Private Home