Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Kylie Moxley

Kylie Moxley

Louisville,KY

Overview

6
6
years of professional experience

Work History

Crisis Call Counselor

Lifepoint Health
01.2023 - Current
  • Implemented crisis intervention protocols while managing concurrent live chats and calls, achieving 130% patient scheduling success rate and maintaining ACW under 2 minutes.
  • Coordinated emergency response services through precise remote location identification,ensuring timely assistance for patients in critical situations.
  • Streamlined multi-patient scheduling processes, successfully managing four concurrent appointments in single interactions while maintaining accuracy.
  • Optimized call handling efficiency by processing 70 daily interactions while sustaining high-quality patient care and documentation standards.
  • Developed comprehensive crisis support strategies, earning recognition through perfect evaluation scores and promotion to priority shift assignment.

Client Relations Specialist

Longroad Wealth Managers
06.2019 - 01.2023

    • Managed 1000+ client accounts, showcasing strong retention and relationship skills.
    • Streamlined client operations through SOP implementation, managing 1000+ accounts with 95% retention rate while ensuring flawless RMD compliance.
    • Spearheaded digital transformation by developing company website and establishing comprehensive social media presence to enhance market visibility.
    • Analyzed and optimized client service protocols, resulting in substantial improvement in account management efficiency and client satisfaction.
    • Led cross-functional initiatives to enhance client communication channels, fostering stronger relationships and improving service delivery.

Education

Bachelor of Science - Business Management

Murray State University
Murray, KY
05-2019

Skills

  • Advanced Interpersonal Skills
  • Administrative Expertise
  • Powerful Work Ethic
  • Client Relations
  • Software Proficiency
  • Crisis intervention
  • Crisis support development
  • Client relationship management

Accomplishments

  • Crisis Management: Successfully intervened, stopped, and provided immediate help in several active suicide and homicide attempts, showcasing quick thinking and calm demeanor in stressful situations.
  • Revenue Growth: Secured $10 million in client assets by creating, and implementing interpersonal marketing strategies.
  • Strong Client Trust: Renowned for natural and magnetic interpersonal skills, frequently complimented by clients for making their day and creating a sense of safety and ease. Excel at recalling personal details such as children's names, pets, and careers, which consistently impresses and strengthens client relationships.

Interests

  • Runway modeling
  • Artistic modeling
  • Involved with local communities, such as Louisville Anti Violence Coalition and Louisville Pride
  • Artistic acting
  • Sewing and repurposing clothing
  • I am very active, I enjoy pilates and Yoga

Timeline

Crisis Call Counselor

Lifepoint Health
01.2023 - Current

Client Relations Specialist

Longroad Wealth Managers
06.2019 - 01.2023

Bachelor of Science - Business Management

Murray State University

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Kylie Moxley