Kylie O'Gara
Dorchester,MA
Summary
Skilled in elevating restaurant operations and customer service delivery, I significantly enhanced guest satisfaction and profitability at Berry Guys Farmstand. Expert in food safety compliance and adept at training and mentoring teams, my leadership ensured quality standards and efficient POS system operations, driving revenue through strategic upselling techniques.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Berry Guys Farmstand
Carver, MA
05.2021 - Current
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Informed customers of daily specials, menu items, and restaurant policies.
- Enforced safety protocols within the restaurant environment at all times.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved any customer complaints or issues promptly with professionalism.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Processed payments using cash registers accurately and efficiently.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Performed opening and closing duties such as counting money, organizing supplies.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Analyzed sales data to identify trends and make informed decisions on front of house operations.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Prepared and managed the front of house budget, optimizing expenses to increase profitability.
- Responsible for ordering supplies necessary for front-of-house operations.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Back of House Manager
Amari Bar and Restaurant
Sandwich, MA
02.2014 - 01.2021
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated with front of house staff to ensure timely meal service delivery.
- Supervised daily prep work for all kitchen stations.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions and balanced cash. registers.
- Checked with guests to get feedback on food served and resolved issues.
- Monitored food preparation methods to maintain high quality standards.
Education
Bachelor of Arts - Classics
University of Massachusetts, Amherst
Amherst, MA05-2021
Skills
- Customer service delivery
- Quality standards
- Food safety compliance
- Training and mentoring
- Restaurant operations
- Upselling strategies
- POS system operations
Volunteer Experience
Birthday Wishes
Bourne, MA 2012- 2017
Center Stage Dance Academy Outreach Team
Sagamore, MA 2013-2017
Leadership Positions
President and Founder of Latin Club
Sandwich High School, Sandwich, MA 2015- 2017
Vice President of New Member Education of Sigma Delta Tau Psi Chapter
University of Massachusetts Amherst 2019- 2020
Timeline
Front of House Manager
Berry Guys Farmstand
05.2021 - Current
Back of House Manager
Amari Bar and Restaurant
02.2014 - 01.2021
Bachelor of Arts - Classics
University of Massachusetts, Amherst
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