Kylie Opblinger
Bowling Green,OH
Summary
Compassionate and detail-oriented Client Care Technician with hands-on experience in urgent care, crisis environments, and outpatient mental health settings. Skilled in rapid patient assessment, de-escalation, and trauma-informed communication with individuals experiencing emotional or behavioral distress. Demonstrates strong teamwork and critical thinking under pressure, collaborating effectively with interdisciplinary medical and behavioral health teams to deliver safe, high-quality patient care. Adept at providing education, reassurance, and support to patients and families while maintaining accurate clinical documentation and a calm, empathetic presence in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Care Technician
Unison Health
09.2024 - Current
- Coordinated client appointments and follow-ups to ensure timely access to services.
- Assisted clients in navigating community resources, enhancing overall care experience.
- Participated in training programs to improve skills in crisis intervention and mental health first aid.
- Communicated effectively with multidisciplinary teams to address client needs and concerns.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Educated clients about mental health resources.
- Monitored vital signs and reported changes to healthcare providers for timely intervention.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Patient Care Technician
Kroger Health
12.2019 - 09.2024
- Maintained accurate patient records and updated electronic health systems for seamless communication.
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Developed educational materials for patients and families, promoting awareness of mental health resources and strategies.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Collaborated with external organizations to coordinate health and social services.
- Explained required eligibility applications to patients and helped complete applications for services.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
Education
International Baccalaureate -
Gems Wellington Academy
Dubai, United Arab EmiratesSkills
- Clinical support
- De-escalation techniques
- Compassionate care
- Relationship building
- client advocacy
- Clinical documentation
- Mental health first aid
- Community resources
Certification
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
- Crisis Prevention Institute (CPI)
Timeline
Client Care Technician
Unison Health
09.2024 - Current
Patient Care Technician
Kroger Health
12.2019 - 09.2024
International Baccalaureate -
Gems Wellington Academy