Kylie Osborn

Customer Service Cashier

Paveys Country Store

01.2025 - Current

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Counted money in drawers at beginning and end of each shift.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Collaborated with team members to maintain smooth operations during peak hours.
Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Enhanced store security by identifying and reporting suspicious activities.
Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Responded promptly to requests for assistance, spills and customer inquiries.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Implemented customer feedback system, leading to actionable insights for store improvement.
Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Enhanced customer experience by providing prompt and accurate transactions.
Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
Redeemed coupons to discount purchases.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Answered product questions using knowledge of sales and store promotions.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Resolved customer complaints and maintained clean and tidy checkout area.