Kylie Osborn
Connersville,IN
Summary
Dynamic customer service professional with a proven track record at Paveys Country Store, excelling in conflict resolution and enhancing customer satisfaction. Recognized for building strong relationships and maintaining a clean, organized environment. Skilled in cash handling and adept at multitasking, consistently exceeding service goals and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Paveys Country Store
1527 SR-1, Connersville, IN, 47331
01.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to maintain smooth operations during peak hours.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced store security by identifying and reporting suspicious activities.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Enhanced customer experience by providing prompt and accurate transactions.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Cashier
Dairy Queen Grill & Chill
2602 N Park Rd, Connersville, IN, 47331
01.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor - Human Life Study/ Criminology
Indiana University East
2325 Chester Blvd, Richmond, IN, 47374High School Diploma -
Connersville Sr High School
1100 Spartan Dr, Connersville, IN, 4733106.2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Basic math
- Problem-solving
- Customer assistance
- Honest and dependable
Timeline
Customer Service Cashier
Paveys Country Store
01.2025 - Current
Cashier
Dairy Queen Grill & Chill
01.2024 - 01.2025
Bachelor - Human Life Study/ Criminology
Indiana University East
High School Diploma -
Connersville Sr High School