Kylie Peterson
Decatur,IN
Summary
team-oriented, punctual, and conscientious.
Experienced team player with a proven track record of service, excellent organization skills, and methodical approach to juggling multiple tasks.
Customer service professional who is trustworthy and accommodating.
Overview
6
6
years of professional experience
Work History
Cleaner
Smith Brothers Of Berne
10.2022 - 07.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Keyholder Manager
Dollar General
04.2021 - 07.2022
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Oversaw team of 7 employees.
- Trained team members in successful strategies to meet operational and sales targets.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
Assistant Manager
Dollar General
04.2017 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Criminal Justice
Purdue University Global
Terre Haute, IN11.2022
Associate of Science - Criminal Justice & Criminology
Purdue University Global
Terre Haute, IN05.2020
Skills
- Inventory Management
- Active Listening
- Polish Furniture
- Exceptional Time Management
- Customer Relations
- Customer Service
- Productivity and Time Management
- Organize Inventory
Timeline
Cleaner
Smith Brothers Of Berne
10.2022 - 07.2023
Keyholder Manager
Dollar General
04.2021 - 07.2022
Assistant Manager
Dollar General
04.2017 - 05.2021
Bachelor of Science - Criminal Justice
Purdue University Global
Associate of Science - Criminal Justice & Criminology
Purdue University Global
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