Kylie Peterson
Hartville
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant
Generations Women’s Health
12.2023 - Current
- Escorts patients into the rooms.
- Performs and records the vital signs of the patient on the chart.
- Obtains, documents, and reports chief complaint, history of present illness, past medical history, past obstetric and gynecologic history, past surgical history, family history, social history, review of systems, current medications, allergies, and dates and results of relevant screenings.
- Responsible for making the provider aware of who is in each examining room and when they are ready.
- Reports the patient's information to the provider.
- Assists the provider with the patient in the examining rooms when needed.
- Responsible for making sure all OB patients are aware of any and all blood work that they need performed and are given the proper orders
- Responsible for verifying screening tests that are due
- Prepares the orders for labs and radiology exams
- Make sure all lab specimens are properly completed and ready for the lab to pick up.
- Dispenses medication to patients if the doctor orders.
- Keep all office medical instruments clean and stocked for use.
- Clean and autoclave medical instruments
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Keeps medications up to date and discards expired medication properly.
- Answers medical questions of the patients when the provider is not available
- Queuing prescriptions to the provider when needed
- Assist provider in all duties.
- Responsible for supplies and upkeep of examining rooms
- Returning patient phone calls due to medical complications and queuing prescriptions when needed
- Make sure the office manager, practice administrator or the person who orders supplies is aware of any supplies the office is running low on.
- Records all lab work on an antepartum document list.
- Documentation/posting of lab work in charts.
- Attends to all examining rooms, including cleaning and stocking.
- Returns phone calls to patients with medical problems, interacts with providers, and takes appropriate action to improve patient well-being.
- Administers injections.
- Attends seminars and meetings when requested by doctors.
- Assists in procedures done in-office such as endometrial biopsy, saline infusion sonography, IUD insertion and removal, Nexplanon insertion and removal, incision and drainage, colposcopy, loop electrosurgical excision procedures, removal of skin lesions
- Returns non-emergency patient calls for doctor.
- Inventory samples, contact representatives if additional supply is needed.
- Answer incoming "nurse" calls.
- Triage patient needs and concerns.
- Gives the patient any and all papers for the hospital that need to be completed prior to surgery.
- Follows appropriate use of personal protective equipment
- Place patient on non-stress test
- Perform point of care urine dipsticks, urine pregnancy test, blood glucose testing
- Complete monthly HIPAA and OSHA education and tests
- Inbound fax
- Incoming and outgoing referrals
- Lab tracking
- Medical records requests
- Biohazard and sharp container management
- Antepartum records being sent to delivering hospital
- Preparing patient education packets
- Cleaning exam rooms
- Washing soiled laundry
- Prescription line
- Welcomes and greets all patients and visitors whether in person or over the phone
- Assists patients with paperwork and consent forms.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Make sure the work area is clean and all messages or notes are put away.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Medical record requests
- Train new hires
- Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
Pet Sitter
Self
03.2021 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
- Provided structured exercise routines for pets, contributing to their physical health and mental stimulation.
- Maintained cleanliness and safety of pets' living environments, preventing accidents and promoting healthy atmosphere.
- Managed scheduling and appointments efficiently, maximizing time spent on pet care and minimizing idle periods.
- Adapted care plans on fly in response to pets' changing needs or unexpected situations, ensuring flexibility and responsiveness.
- Administered medication to pets as prescribed, ensuring their health and wellbeing.
- Increased repeat business with exceptional care and personalized attention to pets' needs.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Retail Worker
Twice Is Nice Consignments Hartville
06.2023 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Dietary Aide
Altercare of Hartville
10.2022 - 11.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Head Server
The Cut Cafe
06.2021 - 10.2023
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Managed food resources, memorized orders, and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Nursing
Aultman College Of Nursing and Health Sciences
Canton, OH09.2026
High School Diploma - undefined
Marlington High School
Louisville, OH01.2023
Career Tech Certificate - Sports Medicine
Alliance High School
Alliance, OH01.2023
Skills
- Effective customer communication
- Office Management/Administrative: Experience with basic word and excel programs/applications, proficiency in using electronic health records systems and software, office equipment, message triage, patient portal, scheduling appointments, financial practices of insurance, coding, and billing, sorting and electronically filing records, maintaining inventory, effectively multi-task
- Clinical knowledge/skills: CDC, OSHA, HIPAA regulations, medical terminology, patient care, vital signs, history taking, medication and injection administration, quality controls, specimens, wound care, PPE/safety practices, excellent time management skills in a fast-paced office, EKG, BLS-Provider (AHA)/First Aid, preparation, sterilization and maintaining sterile fields for minor office procedures
- Patient confidentiality
- Electronic health records
- Specimens collection and processing
- Clinical documentation
- Vital sign monitoring
- Autoclave operation
- Medical terminology
- Preventive care
- Urinalysis procedures
- Glucose testing
- First aid
- Procedure assistance
- Simple dressings
Certification
- 5/21/2023 Division of Career-Technical and Adult Education, in Conjunction with Alliance City Schools (Sports Medicine certificate of program completion)
- 11/29/2024 Basic Life Support (CPR and AED)
Timeline
Clinical Medical Assistant
Generations Women’s Health
12.2023 - Current
Retail Worker
Twice Is Nice Consignments Hartville
06.2023 - 01.2024
Dietary Aide
Altercare of Hartville
10.2022 - 11.2023
Head Server
The Cut Cafe
06.2021 - 10.2023
Pet Sitter
Self
03.2021 - Current
High School Diploma - undefined
Marlington High School
Career Tech Certificate - Sports Medicine
Alliance High School
Associate of Science - Nursing
Aultman College Of Nursing and Health Sciences
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