Kylie Peterson
Dousman
Summary
Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment.
Experienced Figure Skating Coach proficient in the fundamentals of skating. Familiar with teaching technique, movements, and form. Safety-minded and observant with a disciplined approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Ice Instructor
Mullet Ice Center
Hartland, WI
02.2025 - Current
- Head “ Learn to Skate” and Figure Skating instructor, 10-15 kids per group.
- Watch over ice skaters (on the ice, while skating), ensuring safe activity.
- Provides great customer service.
- Maintains safe working conditions.
- Developed training programs to enhance skaters skills and performance.
- Evaluated individual skater strengths, tailoring coaching techniques to maximize potential.
Head Ice Attendant
Naga Waukee Park Ice Arena
Delafield, WI
06.2024 - Current
- Greeted and checked in patrons upon arrival.
- Operates ice equipment.
- Assists in running “Learn to Skate”.
- Watch over ice skaters (on the ice, while skating), ensuring safe activity.
- Operates POS cash register and adheres to cash handling policies.
- Opens and closes the facility.
- Provides great customer service.
- Maintains safe working conditions and sanitary work area.
- Performs basic cleaning (sweeping, mopping, and trash removal).
- Trained and mentored new staff on operational procedures and best practices.
Customer Service Representative
Walgreens
Delafield, WI
11.2023 - 05.2024
- Worked with coworkers to complete tasks.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Operated a cash register and processed payments, returns, and exchanges.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responding quickly to meet customer needs and resolve problems.
- Performed daily cleaning duties including sanitizing surfaces, cleaning the bathrooms and mopping floors.
- Maintained accurate inventory records and ensured product availability for customers.
Bakery Associate
Sendiks Food Market
Hartland, WI
12.2022 - 10.2023
- Assisted in daily bakery operations, ensuring quality and freshness of all products.
- Provide excellent customer service and respond quickly to customer inquiries.
- Assisted with packaging products for sale such as breads, pastries and cakes.
- Maintained a clean and safe work environment, following all safety protocols and regulations.
- Performed daily cleaning duties including washing dishes, sanitizing surfaces and mopping floors.
- Kept track of product codes on packages to ensure freshness dates were up-to-date.
- Stocked products regularly, keeping display shelves filled with fresh items.
Sales Associate/ Cashier
Pick ‘n Save
Hartland, WI
04.2021 - 12.2022
- Greeted customers warmly and offered assistance.
- Keep the work area clean, and organized.
- Operated a cash register and processed payments, returns, and exchanges.
- Developed strong customer service skills by providing efficient and accurate service.
- Assisted in training new sales associates on store policies and procedures.
- Resolved customer inquiries promptly, contributing to satisfaction rates.
Education
Certification - Certified Nursing Assistant
Waukesha Technical College
Pewaukee, WI11 2025
No Degree Expected - Non-degree-seeking Student
Waukesha Technical College
Pewaukee, WI5 2025
Expected Bachelors - Undeclared
The University of Arizona
Tucson, AZ12 2024
High School Diploma - undefined
Arrowhead High School
Hartland, WI5 2024
Skills
- Strong communication skills
- Public speaking
- Class instruction
- Lesson planning
- Continuous professional development
- Adaptable teaching approach
- Interpersonal relationship building
- Multicultural sensitivity
- Clinical judgment
- Patient care
- Compassion and empathy
- Professional bedside manner
Certification
Waukesha Technical College- Nursing Assistant
02/ 2026
WI039685801686
LANGUAGES
German- Intermediate
Extracurriculars
Junior Varsity Gymnastics
November 2020- February 2023
Junior Varsity Distance Track
January 2021- April 2021
Junior State of America
November 2021- May 2022
Health Occupational Students of America
September 2023- June 2024
Wisconsin Figure Skating Club
September 2021- Present
Timeline
Head Ice Instructor
Mullet Ice Center
02.2025 - Current
Head Ice Attendant
Naga Waukee Park Ice Arena
06.2024 - Current
Customer Service Representative
Walgreens
11.2023 - 05.2024
Bakery Associate
Sendiks Food Market
12.2022 - 10.2023
Sales Associate/ Cashier
Pick ‘n Save
04.2021 - 12.2022
No Degree Expected - Non-degree-seeking Student
Waukesha Technical College
Expected Bachelors - Undeclared
The University of Arizona
High School Diploma - undefined
Arrowhead High School
Certification - Certified Nursing Assistant
Waukesha Technical College