Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kylie Phenald

Greensburg,LA

Summary

Ambitious Receptionist with strong front desk operations experience, skilled in greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to driving company growth.

Overview

3
3
years of professional experience

Work History

Receptionist

Louisiana Farm Bureau Insurance?
Zachary, Louisiana
11.2023 - Current
  • Welcomed visitors and offered support.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Bank Teller Intern

Bank Of Zachary
Watson, LA
10.2021 - 05.2022
  • Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
  • Verified customer identification documents and account information accuracy.
  • Maintained a secure environment by monitoring the lobby area.
  • Prepared daily reports of cash receipts, withdrawals, and other transactions.
  • Provided excellent customer service to clients in person or over the phone.
  • Balanced cash drawers accurately at end of shift.
  • Followed bank policies and procedures to ensure compliance with regulations.
  • Educated customers on banking products such as loans, savings accounts, credit cards.
  • Performed administrative tasks such as filing documents and data entry.
  • Adhered to strict confidentiality guidelines when handling customer information.
  • Reported suspicious activities or potential security threats immediately.
  • Kept up-to-date with changes in banking regulations and practices.
  • Assisted with opening new accounts for customers including checking accounts.
  • Researched customer complaints regarding fees or charges on their accounts.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Directed specific questions to appropriate branch personnel.

Education

Silliman Institute
Clinton, Louisiana
05-2024

Skills

  • Technical Support
  • Travel Coordination
  • Administrative Support
  • Clerical Support
  • Customer/Client relations
  • Business operations understanding
  • Reception desk management
  • Relay hearing-impaired calls
  • Multi-line telephone operation
  • Positive and professional
  • Correspondence Management
  • Greeting and Seating Clients
  • Calm Demeanor
  • Telephone skills
  • Information Protection
  • Multitasking and prioritization
  • Security awareness

References

References available upon request.

Timeline

Receptionist

Louisiana Farm Bureau Insurance?
11.2023 - Current

Bank Teller Intern

Bank Of Zachary
10.2021 - 05.2022

Silliman Institute

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