Kylie Pokakaa
Kaneohe,HI
Summary
I am applying for the Guest Service Agent position where I can effectively utilize my customer service and hospitality skills.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Paradise Bay Resort
08.2022 - Current
- Greet each guest with Aloha, ensure that the guest's experience has been satisfactory from check-in to check-out.
- Assisted guests with check-ins making sure that they feel welcomed, answered any questions or inquiries upon arrival, personalized each check-in while keeping an efficient pace decreasing wait time for other incoming guests.
- Answering phone calls and emails replying to guest inquiries assisting any way I can, handling any guests concerns and or conflicts in a timely, professional manner.
- Auditing in-house reservations and future reservations, handling hotel inventory, doing a thorough property inspection fixing anything out of place.
Receptionist
NorthStar Memorial Group
11.2021 - 03.2022
- Greeted visitors for their At-Need or Pre-Need appointments for a loved one who's passed on.
- Kept reception area neat and organized throughout my shift.
- Treating visitors with an empathetic manner being respectful and caring as they go through this hard time, making sure any need is met.
- Answered emails and organized excel sheets ensuring that the email goes to the correct department, ensuring that our excel sheets are up to date, noting any discrepancies between appointment and or paperwork.
Sales Gallery Coordinator
Hilton Grand Vacations Club
08.2019 - 04.2020
- Greeting guests for their sales presentations, making sure guests had all of their credentials, scheduling guests with their corresponding sales agent.
- Restocking our sales gallery refreshment areas, keeping refreshment areas clean and presentable.
- Answered any questions guests had upon arrival and providing each guest with exceptional hospitality.
- Preparing check-in packets, restocking any office supplies, and doing daily reports of our presentations that day.
Education
High School Diploma -
Castle High School
Kaneohe, HI05.2019
Skills
- Hard Worker: I put my full effort into my work and will not give up until my goals have been met or exceeded
- Team Player: I can get along with people with a different work style or personality than mine, I maintain a positive work environment making sure any advice or ideas from my colleagues are acknowledged and retained
- Problem Solver: I can quickly grasp complex situations and turn them into manageable tasks
- Quality Producer: I produce work that I know will meet or exceed required standards, I do not accept or put out work that I do not think is up to par
Additional Information
- Castle's Taste of Castle (December 2016 & 2017)
At Castle High School's Taste of Castle event, I volunteered to serve food and take orders at my high school soccer team's stand.
- AYSO Soccer Fest (December 2016 & 2017)
At AYSO Soccer Fest I assisted coaching and running drills for children of all ages.
- Windward Community Health Center (March 2017)
At Windward Community Health Center I volunteered to attend informational meetings and taking minutes.
- Waikiki Elementary Summer School (June - July 2017 & 2018)
At Waikiki Elementary Summer School I volunteered to be an aide in whichever class I was needed in and attended school field trips making sure that each student is safe and accounted for.
Timeline
Guest Service Agent
Paradise Bay Resort
08.2022 - Current
Receptionist
NorthStar Memorial Group
11.2021 - 03.2022
Sales Gallery Coordinator
Hilton Grand Vacations Club
08.2019 - 04.2020
High School Diploma -
Castle High School
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