Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Kylie Roberson

Wilmington,NC

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Professional social media expert with focus on strategic content creation and audience engagement. Proven ability in leveraging analytics to drive brand visibility and growth. Strong emphasis on team collaboration and adapting to evolving market trends. Skilled in multi-platform management, campaign optimization, and community building. Reliable and results-driven with creative approach to problem-solving.

Overview

7
7
years of professional experience

Work History

Server

Dave and Buster
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Kickback Jack's
10.2023 - 04.2025
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Social Media Marketer

Sweet Oasis
01.2019 - 10.2023
  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
  • Researched current trends and best practices to develop innovative and impactful campaigns.

Hostess and Togo

Tripps Restaurant
01.2023 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Host/Server/Expo

Stokeridge
11.2021 - 11.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

High School Diploma -

Northwest Guliford High School
Greensboro, NC
06-2023

Associate of Arts -

Cape Fear Community College
Wilmington, NC
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Sales techniques
  • Suggestive selling
  • Mobile marketing
  • Influencer marketing
  • Marketing

Languages

English
Full Professional

Timeline

Server

Dave and Buster
05.2025 - Current

Server

Kickback Jack's
10.2023 - 04.2025

Hostess and Togo

Tripps Restaurant
01.2023 - 08.2023

Host/Server/Expo

Stokeridge
11.2021 - 11.2022

Social Media Marketer

Sweet Oasis
01.2019 - 10.2023

High School Diploma -

Northwest Guliford High School

Associate of Arts -

Cape Fear Community College

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