Kylie Santhuff
Herculaneum,United States
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Second Act Careers LLC
09.2023 - Current
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Customer Service Cashier
D's Frozen Custard
03.2022 - 10.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Cashier
Daily Flavor's
06.2023 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
No Degree - General Studies
Festus Sr. High School
Festus, MO05.2025
Skills
- Clerical Support
- Research
- Office Administration
- Data Entry
- Presentation Design
- Spreadsheet Management
- Verbal Communication
- Data Management
- Documentation and Recordkeeping
- Microsoft Excel
- Computer Skills
- Paperwork Drafting
Timeline
Administrative Assistant
Second Act Careers LLC
09.2023 - Current
Customer Service Cashier
Daily Flavor's
06.2023 - 08.2023
Customer Service Cashier
D's Frozen Custard
03.2022 - 10.2023
No Degree - General Studies
Festus Sr. High School
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