Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Shaffer-Hagedorn

Waynesburg

Summary

Dynamic manager with a proven track record at Super Cuts, excelling in operations management and customer service. Skilled in staff training and conflict resolution, I enhanced customer satisfaction and optimized inventory control, achieving a significant reduction in waste. Committed to fostering team productivity and building strong client relationships.

Overview

8
8
years of professional experience

Work History

Manager

Super Cuts
06.2012 - 04.2016
  • Managed daily operations ensuring efficient workflow and service delivery.
  • Implemented inventory control measures, reducing waste and improving stock accuracy.
  • Developed scheduling processes to optimize employee productivity and coverage.
  • Trained staff on customer service techniques to enhance client satisfaction.
  • Resolved customer complaints promptly, maintaining high service standards and loyalty.
  • Collaborated with marketing team on promotional strategies to boost store visibility.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Sales Associate

TropicGlow Tanning
04.2010 - 11.2011
  • Assisted customers in selecting tanning products based on individual needs.
  • Maintained cleanliness and organization of tanning equipment and retail space.
  • Processed transactions accurately using point-of-sale system.
  • Educated clients on safe tanning practices and product usage.
  • Collaborated with team members to enhance customer experience and service efficiency.
  • Handled inventory management, including restocking shelves and monitoring supplies.
  • Resolved customer inquiries and concerns promptly to ensure satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Server

Chambrel at Monstrose
07.2008 - 10.2008
  • Provided exceptional customer service to enhance dining experience for residents and guests.
  • Assisted in menu preparation and ensured timely delivery of meals to tables.
  • Maintained cleanliness and organization of dining areas to create a welcoming environment.
  • Collaborated with kitchen staff to address dietary restrictions and special requests efficiently.
  • Implemented feedback mechanisms from customers to improve service quality continuously.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Springfield High School
Akron, OH
06.2009

Cosmetology License - Cosmetology

Portage Lakes Career Center
Uniontown, OH
06.2009

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Customer relationship management (CRM)
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Budget control
  • Financial management
  • Emergency response
  • Expense tracking
  • Clear communication
  • Safety procedures

Timeline

Manager

Super Cuts
06.2012 - 04.2016

Sales Associate

TropicGlow Tanning
04.2010 - 11.2011

Server

Chambrel at Monstrose
07.2008 - 10.2008

High School Diploma -

Springfield High School

Cosmetology License - Cosmetology

Portage Lakes Career Center

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