Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Sharp

Wasilla,AK

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Alaska Heart & Vascular Institute
Wasilla, AK
08.2024 - Current
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Explained policies and procedures to visitors.
  • Investigated and analyzed client complaints to identify and resolve issues.

Dispatcher

Cone Health System
Greensboro, NC
02.2024 - 08.2024
  • Assigned drivers to appropriate routes based on customer needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies for improving efficiency within the dispatch department.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Volunteer Firefighter

Bethany Volunteer Fire Department
Reidsville, NC
08.2018 - 08.2024
  • Communicated with other members of the team to coordinate activities at a scene.
  • Established and managed water supplies to support suppression activities.
  • Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.
  • Attended community events to provide information on fire safety awareness initiatives.
  • Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
  • Observed strict safety protocols to maintain personal and coworker safety.
  • Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.

Emergency Medical Technician Volunteer

Bethany Volunteer Fire Department
Reidsville, NC
08.2018 - 08.2024
  • Suctioned airways to clear obstructions and help patients breathe.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Observed, recorded and reported patients' condition or injury and treatment provided.
  • Assessed emergency situations and prioritized medical care for patients.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
  • Administered medications according to approved protocols and dosage guidelines.
  • Conducted vehicle inspections prior to each shift to ensure operational readiness of ambulance equipment and supplies.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Performed CPR and used defibrillator on cardiac patients.
  • Bandaged wounds and determined necessity for stitches or sutures.
  • Assessed patients' conditions, administered oxygen, monitored vital signs, and provided basic life support treatments.
  • Observed and assessed incident scenes to maintain safety of first responders.
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
  • Loaded and transported patients from hospitals to rehab centers or other medical facilities.

Education

High School Diploma -

Rockingham County High School
Wentworth
06-2023

Skills

  • Payment processing
  • Telephone management
  • Appointment scheduling
  • Customer service
  • Office administration
  • Dispatcher coordination
  • Emergency response
  • Team communication
  • Problem solving
  • Initiative-taking
  • Time management
  • Conflict management
  • Confidentiality handling
  • Multi-line telephone systems
  • Client communication

Timeline

Front Desk Receptionist

Alaska Heart & Vascular Institute
08.2024 - Current

Dispatcher

Cone Health System
02.2024 - 08.2024

Volunteer Firefighter

Bethany Volunteer Fire Department
08.2018 - 08.2024

Emergency Medical Technician Volunteer

Bethany Volunteer Fire Department
08.2018 - 08.2024

High School Diploma -

Rockingham County High School
Kylie Sharp