Kylie Shock

• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made product recommendations to increase sales.
• Assisted customers with returns, refunds and resolving transaction issues.
• Learned duties for various positions and provided backup at key times.
• Stocked, tagged and displayed merchandise as required.
• Performed inventory control, such as counting, and stocking merchandise.
• Picked and packed order items.
• Stocked shelves to match planogram images and instructions.

• Drove continuously during shifts, meet deadlines, and achieved high customer ratings
• Provided excellent customer service by being friendly and courteous during interactions
• Maintained a 98% early/on-time delivery rate
• Resolved customer needs and adjusted orders
• Communicate with customers to keep up to date on order

Cashier:

• Assisting customers with checkout, answering questions
• Opening/closing store, ensuring animals have efficient amount of food and water, cleaning/replacing bedding
• Completed stocking, cleaning and organizing task in assigned area
• Recommended merchandise to customers
• Promoting membership enrollment

Aquatic Specialist:

• Preform water tests weekly
• Completing water changes, and siphoning on all tanks weekly
• Cleaning decor, replacing carbon filters weekly
• Providing assistance to customers when purchasing fish and other animals
• Receive fish order
• Prepare salt water for marine aquariums

-Store closed August 25th 2024.

• Document customer contact information to book reservations for parties
• Process different forms of payment and cash out customers for court sports, food and drinks, events, and sport tournaments
• Balance cash drawer at the end of each shift and track receipts
• Answer phone calls regarding and scheduling amenities available at facility
• Conduct court set up for multiple sports and parties
• Clean party rooms quickly and efficiently between groups
• File safety waivers, team contact information, food requests for parties, and gym memberships
• Reach out to customers to confirm reservations and answer questions proactively
• Send daily and weekly emails to supervisors regarding facility operations
• Answer questions and direct patrons to different activities within the complex
• Assist waitresses and bar tenders with bills, orders, and extra set of hands
• Proficient in pixer planning software
• Assisted in the training of new front desk agents.

• Host parties of up to 100 people
• Ensure guests receive appropriate amounts of food and drinks during their event
• Maintain excellent customer service to ensure guests have a pleasant experience
• Maintained multiple drink orders and food tabs at the bar
• Worked shifts of 11 hours
• Balance tips and money owed at the end of each shift/party
• Coordinate with other waitress for party set up and billing.