Kylie Silagi
Oakley,CA
Summary
Event Server with notable experience in providing exceptional customer service during special events and fine dining situations. Strong capability to manage multiple tasks simultaneously, ensuring smooth operation of events. Demonstrated ability to anticipate guest needs proactively, resulting in consistently positive feedback. Effectively contributed to team success by maintaining high standards of professionalism, cleanliness and efficiency. Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Overview
3
3
years of professional experience
Work History
Event Server
Beets Hospitality
Livermore, CA
02.2025 - Current
- Maintained cleanliness of all dining areas throughout the duration of an event.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.
- Transported prepared food items from the kitchen to the designated area for serving purposes.
- Followed health department regulations when handling food products and cleaning dining areas.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
- Assisted in setting up banquet tables and chairs for events.
- Maintained cleanliness and organization of event spaces before, during, and after events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Participated in ongoing training to enhance job skills and knowledge.
Front Desk/Cheer & Tumbling Coach
CIA Allstars
San Andreas
06.2024 - 10.2024
- Responded promptly and professionally to parent inquiries via email and phone, providing detailed information about schedules, pricing, and lesson offerings. Created a welcoming and supportive environment for parents and children, providing effective parent communication.
- Processed payments for classes both in person and over the phone, ensuring accurate billing and maintaining detailed financial records. Handled transactions securely and professionally, ensuring compliance with payment procedures.
- Managed the scheduling of private lessons and classes, coordinating availability, creating pricing structures, and creating smooth transitions between lessons. Demonstrated strong organizational skills by maintaining accurate records of appointments and updating schedules as needed.
- Followed established safety protocols and procedures to ensure the well-being of young athletes during activities and lessons. Actively supported children's growth and success by creating a safe and nurturing environment to influence a close trusting bond with my athletes.
- Worked closely with families to support children's individual needs, harboring a positive and collaborative atmosphere. Provided guidance and support to ensure children's success and well-being during activities, contributing to their overall growth and development.
- Developed and implemented engaging lesson plans, activities, and warm-up routines for children, incorporating creativity to keep lessons dynamic and educational. Utilized creativity and collaborated with other instructors on lesson plans ideas to always have something new. Challenging athletes while keeping them engaged and motivated.
- Facility Maintenance & Cleanliness: Maintained a clean and organized gym space, always creating a safe and welcoming environment for athletes, and their families.roughly cleaned and stored, promoting a hygienic space for activities.
Server, Host, Lead
La Contenta Golf Club (SGM)
Valley Springs
10.2022 - 10.2024
- Handled cash and card transactions with accuracy, performing quick mental calculations for payments. Proficient in using POS systems, with a quick ability to learn new technology and software to improve operational efficiency. Experience with discounts, gift certificates, and problem-solving sales during power outages.
- Answered phones in a professional manner, taking orders, answering inquiries, and assisting customers with their requests. Created reservations, booked tee times, and transferred phones to the golf shop. Ensured all details were communicated clearly to enhance customer satisfaction.
- Helped coordinate and manage large groups, events, and special celebrations, ensuring a seamless and enjoyable experience for all guests. Served numerous tables at once, always making sure customers had what they asked for or if I could do anything more. Above and beyond service for all tables to create an enjoyable experience and keep them coming back.
- Effectively managed multiple tasks in a fast-paced environment, balancing high volumes of customer interactions while completing side work and assisting colleagues during peak hours. Ability to prioritize and maintain efficiency in busy situations.
- Managed inventory and restocked necessary supplies for weekly operations, ensuring the restaurant was fully prepared. Organized stock efficiently and maintained a detailed, systematic approach to ensure accuracy.
- Worked collaboratively with team members to ensure smooth operations during closing shifts, rush hours, and large events. Created a supportive team environment to meet restaurant goals and deliver high-quality service.
- Consistently engaged with customers to provide personalized service, upselling menu items and enhancing guest experience. Creating bonds with customers and helping them feel special. Diffusing potential conflicts to maintain a positive atmosphere.
- Created fun, new, and creative specials for busy weekends, sharing posts about dedicated events or latest items, creating an online presence to draw in new customers.
- Stayed up to date with menu changes, drink specials, event details, and restaurant hours, ensuring all customer interactions were informed and accurate. Using all events as a chance for restaurant exposure, in person or online, to promote the establishment to customers.
- Maintained a clean restaurant, clearing all tables as soon as possible. Wiping down tables and chairs, surfaces, and areas that were dirty. Watching out for cross contamination during cleaning or food preparation.
Cashier, Delivery Driver, Front of House
Round Table Pizza
Valley Springs
08.2022 - 04.2023
- Customer Service & Payment Transactions: Greeted customers at the front counter always with a smile. Processed customer payments efficiently through cash and card transactions, in person and over the phone, ensuring accurate sales for all customers. Friendly and upbeat with customers, always trying to provide an enjoyable experience.
- Customer Orders & Inquires: Answered customer orders and inquiries via phone in a professional and timely manner, following established protocols. Provided up to date information on specials and deals to guarantee customer satisfaction.
- Communication and Staff Relations: Communicating with other staff with changes, empty stock, and shifts. Expressing concerns to a manager to change the workplace for the better. Covering shifts when needed and always looking out for coworkers during busy periods.
- Order Entry and Status: Entered and managed customer orders using a POS system, completed orders correctly following computer details and requests. Completed orders quickly making sure we stay under our allotted time. Using a radio system to discuss with delivery divers on delivery times. Providing correct delivery times to customers.
- Order Delivery: Safely delivered customer orders to the correct address. Followed all safety procedures, laws, and car checks to ensure safety while delivering. Checking over orders numerous times for the correct items.
- Time Management & Efficiency: Worked quickly in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities to meet manager expectations. Prioritized customer needs over personal tasks to create a quicker experience.
- Facility Maintenance & Cleanliness: Maintained a clean and organized environment, ensuring work areas, restrooms, and shared spaces met cleanliness standards and contributed to a professional atmosphere. Sanitized and cleaned all areas for food preparation.
- Organizational Support & Inventory Management: Assisted with organizing and managing supplies and inventory, contributing to a well-maintained and efficient work environment.
Education
Associate of Art - Psychology
Los Medanos College
Pittsburg01.2026
Associate of Arts - Early Childhood Education
San Joaquin Delta College
Stockton01.2023
Highschool Diploma -
Calaveras High School
San Andreas01.2022
Skills
- TikTok
- Websites
- Customer Service Excellence
- Time Management
- Multitasking
- Effective Communication
- Adaptability
- Technology Proficiency
- Cash Handling
- Transaction Management
- Inventory Management
- Stock Management
- Team Collaboration
- Leadership
- Problem-Solving
- Conflict Resolution
- Attention to Detail
- Sales
- Upselling
- Workplace Cleanliness
- Sanitation
Timeline
Event Server
Beets Hospitality
02.2025 - Current
Front Desk/Cheer & Tumbling Coach
CIA Allstars
06.2024 - 10.2024
Server, Host, Lead
La Contenta Golf Club (SGM)
10.2022 - 10.2024
Cashier, Delivery Driver, Front of House
Round Table Pizza
08.2022 - 04.2023
Associate of Art - Psychology
Los Medanos College
Associate of Arts - Early Childhood Education
San Joaquin Delta College
Highschool Diploma -
Calaveras High School
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