Kylie Silcox
Summary
Proactive and reliable professional with experience in leadership roles across diverse environments, including retail, coaching, and residential coordination. Skilled in managing teams, resolving conflicts, and coordinating logistics in fast-paced settings. Strong interpersonal and communication skills, with a genuine interest in human welfare and a commitment to continuous learning. Experienced in fostering positive community dynamics, implementing support strategies, and addressing concerns to ensure well-being and operational efficiency.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
02.2025 - Current
- Educated clients on product use and care plans, promoting confidence and long-term satisfaction—skills transferable to patient education and support.
- Maintained organized, high-traffic displays to enhance accessibility and consumer engagement, aligning with best practices in healthcare environments.
- Delivered fast, accurate service while processing transactions and managing daily sales operations.
- Increased revenue through needs-based upselling and cross-selling, demonstrating strong communication and personalized service strategies.
Residential Assistant Coordinator
Eastern Florida State College
06.2023 - 04.2025
- Managed day-to-day operations in a residential facility, ensuring safety, compliance, and efficient service delivery.
- Resolved resident concerns through clear communication, conflict mediation, and collaboration with staff.
- Conducted health, safety, and welfare checks, reporting findings and initiating appropriate follow-up actions.
- Assisted with onboarding and orientation, improving transitions and overall resident satisfaction.
- Participated in policy development, incident reporting, and inventory oversight to support continuous improvement.
Cashier Team Lead
Panera Bread
01.2023 - 07.2024
- Delivered excellent customer service, resolving issues and supporting smooth operations.
- Collaborated with management and team to meet customer needs and maintain efficiency.
- Trained new staff on systems and service protocols, ensuring consistency and quality.
- Managed cash handling, reconciliations, and inventory tracking with accuracy.
- Enforced procedures and safety protocols, ensuring compliance and operational standards.es.
Resident Assistant
Eastern Florida State College
06.2023 - 06.2024
- Fostered a supportive, safe, and policy-compliant residential community by responding to student needs, resolving conflicts, and conducting regular inspections.
- Strengthened communication and trust through consistent check-ins, informative updates, and conflict mediation.
- Collaborated with campus departments, including security and student services, to address mental health concerns, safety incidents, and maintenance issues.
- Led social and educational programming to build community engagement and promote student well-being.
- Maintained detailed records of incidents and outcomes, contributing to data-informed policy improvements.
Soccer Camp Coach
LaMorinda Soccer Club
06.2018 - 08.2018
- Set and tracked individual performance goals, aligning with developmental benchmarks—skills transferable to patient care planning and performance monitoring.
- Planned and led structured training sessions, reflecting strengths in program coordination and instructional delivery.
- Collaborated with team staff and communicated with families to ensure aligned support and progress—similar to interdisciplinary healthcare teamwork.
Education
Bachelor of Science - Healthcare Management
Eastern Florida State College
Melbourne, FL08-2025
Associate of Arts -
Eastern Florida State College
08.2023
High School Diploma -
Saint Joseph of Notre Dame High School
06.2021
High School Diploma -
Alameda High School
Alameda, CA06.2021
High School Diploma -
Cocoa Beach Junior/Senior High School
Cocoa Beach, FL06.2021
Skills
- Reliable and Dependable
- Proactive
- Integrity
- Strong Leadership, Strong Teamwork Skills
- Paperwork/Money Handling skills
- Organizational,Coordination,Planning Skills Feedback
- Cooperative Attitude
- Procedure Enforcement
- Adaptable and Flexible Work Task Prioritization
- Communication Skills Hospitality and Accommodation
- Social Perception and Awareness Conflict mediation
Timeline
Beauty Advisor
Ulta Beauty Inc.
02.2025 - Current
Residential Assistant Coordinator
Eastern Florida State College
06.2023 - 04.2025
Resident Assistant
Eastern Florida State College
06.2023 - 06.2024
Cashier Team Lead
Panera Bread
01.2023 - 07.2024
Soccer Camp Coach
LaMorinda Soccer Club
06.2018 - 08.2018
Associate of Arts -
Eastern Florida State College
High School Diploma -
Saint Joseph of Notre Dame High School
High School Diploma -
Alameda High School
High School Diploma -
Cocoa Beach Junior/Senior High School
Bachelor of Science - Healthcare Management
Eastern Florida State College
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