Kylie Silliman
Great Falls,US
Summary
Organized and efficient with a track record of maintaining high productivity levels and meeting tight deadlines. Specialize in program development, resource management, and compliance monitoring. Excel in communication, leadership, and problem-solving, ensuring seamless coordination across diverse teams and projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Air Transportation Apprentice
Montana Air National Guard
Great Falls, United States
07.2023 - Current
- Planned, organized, directed, coordinated, and controlled air transportation activities.
- Determined and justified personnel, equipment, and facilities required to accomplish air transportation functions.
- Supplemented policies, directed personnel, and established procedures to process, load, document, and report passengers and cargo transported by air.
- Enforced safety, quality control, and security measures.
- Offered customers information on flight schedules, routes, air movement requirements, baggage limitations, and specifics on local facilities.
- Ensured all cargo documentation, packaging, labeling, and marking requirements, and border clearance requirements were met.
- Selected, assembled, palletized, and transported cargo loads to and from aircraft and storage areas.
Unit Program Coordinator
United State Air Force
Great Falls, MT
12.2024 - 09.2025
- Supervised a team of Program Coordinators responsible for day-to-day operations.
- Organized meetings, conferences, and training sessions for staff members.
- Developed and maintained relationships with external partners, vendors, and consultants.
- Reviewed existing programs for potential cost savings or efficiency improvements.
- Provided administrative support including scheduling meetings, preparing agendas, taking minutes.
- Provided guidance on best practices for implementing successful programs within the organization.
- Conducted outreach activities to engage community stakeholders in the unit's initiatives.
- Maintained accurate records of program activities, including budgeting and expenditures.
- Facilitated communication between the Unit Program Coordinator and other stakeholders.
- Prepared presentations outlining key findings from research studies or evaluations.
- Provided technical assistance to staff on program implementation issues.
- Analyzed data trends related to program outcomes and reported results to management.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Determined allocations of funds for staff, equipment and authorized purchases.
Treatment Coordinator
Providence Dental Care
Las Vegas, NV
01.2021 - 07.2023
- Provided education and resources to help patients understand their treatment options.
- Developed innovative strategies to improve efficiency in patient intake process.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Conducted financial counseling sessions for new and existing patients.
- Created customized treatment plans for patients based on individual needs.
- Provided support to clinical staff with insurance verification and authorization processes.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Coordinated the delivery of care between various departments within the facility.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Functioned as team leader and organized all treatment and placement activities
- Conducted financial consultations with patient and set up payment plans.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Administration / CSS
United States Air Force Reserves
Nellis AFB, United States
01.2021 - 07.2023
- Managed administrative support programs, including Cybersecurity Liaison (CL), Government Travel Card (GTC), Defense Travel System (DTS), drug demand reduction, health care, fitness, Government Purchase Card (GPC), safety, ADPE accounts, security, supply, civilian timecards, and unit recognition.
- Oversaw Air Force productivity, awards, and Unit Recognition Program.
- Assisted leadership with administrative operations, including training, security, and the development of organizational regulations and procedures.
- Identified and implemented process improvements to enhance administrative efficiency.
- Utilized office automation tools to create complex documents, update databases, and manage spreadsheets.
- Coordinated and tracked personnel actions, promotions, evaluations, assignments, and manpower authorizations.
- Managed and audited personnel and manpower database systems to ensure accuracy and compliance.
- Reviewed, edited, and formatted written correspondence and reports for correctness.
- Provided guidance on administrative policies, clerical procedures, and compliance requirements.
- Established suspense dates for personnel actions and ensured proper coordination with supervisors.
- Integrated multiple software applications to produce and maintain accurate documentation.
- Managed in-processing and out-processing procedures, briefings, and official functions.
- Served as the primary point of contact for mandated administrative support programs.
- Tracked and monitored military personnel action requests and training transactions, providing status reports.
- Conducted data analysis to identify trends and enhance operational efficiency.
- Assisted in planning and monitoring manpower resources and personnel requirements.
- Maintained cooperative relationships with team members, military personnel, and external stakeholders.
- Performed administrative support duties, including calendar management, workflow organization, email oversight, and customer service for senior officials.
- Managed correspondence distribution, suspense tracking, and organizational communications.
Milpay Technician
United States Air Force Reserves
Nellis AFB, United States
11.2022 - 05.2023
- Reviewed and audited military pay transactions for Reserve service members to ensure compliance with regulations.
- Researched pay laws, policies, and regulations to resolve complex pay cases and entitlements.
- Processed and corrected errors in pay transactions, including under/overpayments, leave adjustments, and special pay entitlements.
- Managed debt collection cases by gathering and analyzing financial records and initiating corrective actions.
- Examined and verified documents for accuracy, completeness, and compliance.
- Analyzed system output and error reports to identify trends and resolve discrepancies.
- Utilized automated military pay systems to enter and review financial transactions.
- Provided customer service by explaining entitlements, adjustments, and debt collections to service members.
- Maintained and updated financial records in the Case Management System (CMS).
- Used office automation tools to complete administrative tasks efficiently.
- Translated personnel action requests (RPAs) into actionable financial transactions.
Education
Associate of Applied Science - Information Management
Community College of The Air Force
Montgomery, AL09-2022
Associate of Applied Science - Associate of Health Science
College of Southern Nevada
Henderson, NV, United States06-2022
Technical or occupational certificate -
USAF Technical School
Mississippi, NV, United States09.2021
Technical or occupational certificate -
Henderson dental assistant
Henderson, NV, United States05.2019
Bachelor in Computational Mathmatics - Computer Science
Liberty University
Lynchburg, VA, United StatesSkills
- Customer service
- Cargo handling
- Passenger services
- Data analysis
- Task prioritization
- Policy development
- Program analysis
- Problem-solving abilities
- Leadership training
- Self motivation
- Effective communication
- HIPAA compliance
- Recordkeeping
- Multitasking
- Document preparation
- Deadline oriented
- Microsoft Excel
- Dental terminology
Affiliations
120 LRS - Air Transportation
References
- Sara Norlander, 926 FSS, Superintendent, 7252296131, sara.norlander@us.af.mil
- Kalaeone Needham, 826 AMXS, Director Operations, 094-682-5123, kalaeone.needham@us.af.mil
- Jennifer Greathouse, 926 WGFM, Budget Analyst, 7025448806, jennifer.greathouse.4@us.af.mil
- Jerry Aponte, 926 AMXS, UTM, 652-0971, jerry.aponte.1@us.af.mil
Availability
Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Internships, Intermittent, Telework, Full-time, Part-time, Shift work, Intermittent, Job sharing, Multiple Schedules
Languages
English, Advanced, Advanced, Advanced
Day Phone
7022799190
Certification
- Dental assistant certificate
- Administration
- Air transportation
References
References available upon request.
Timeline
Unit Program Coordinator
United State Air Force
12.2024 - 09.2025
Air Transportation Apprentice
Montana Air National Guard
07.2023 - Current
Milpay Technician
United States Air Force Reserves
11.2022 - 05.2023
Treatment Coordinator
Providence Dental Care
01.2021 - 07.2023
Administration / CSS
United States Air Force Reserves
01.2021 - 07.2023
Associate of Applied Science - Information Management
Community College of The Air Force
Associate of Applied Science - Associate of Health Science
College of Southern Nevada
Technical or occupational certificate -
USAF Technical School
Technical or occupational certificate -
Henderson dental assistant
Bachelor in Computational Mathmatics - Computer Science
Liberty University
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