Summary
Overview
Work History
Education
Skills
Professional References
References
Timeline
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Kylie Skorick-Kays

Kylie Skorick-Kays

Spokane Valley,WA

Summary

A highly-dependable individual with a sound understanding of how to enhance office operations. Superior communication and organization skills, while possessing a personable, honest and compassionate demeanor. A practiced problem-solver with a friendly and caring mentality and excellent communication skills. An expertise in Excell, Smartsheet, and top notch time management skills. I work great independently, or on a team, and I maintain a strong drive to succeed.

Overview

11
11
years of professional experience

Work History

Practice Support Specialist

TeamHealth
Knoxville, TN
02.2023 - 01.2024
  • Maintained daily records of Call Solutions & Chronic Care Management requests, resolutions and follow-up activities.
  • Performed tracking duties via excell and smartsheet, while also preparing and sending quality control updates.
  • Collaborated with our vendor PerfectServe on schedule updates, bug fixes and other enhancements.
  • Resolved our night time clinicians inquiries via phone, email or instant messaging services in a timely manner.
  • Maintained confidentiality of records relating to clients' records.
  • I started working in Specialty Services Post Acute Care which oversaw departments Chronic Care Management, and Call Solutions, and Cardiology. I was able to prioritize each task from each department by importance, and get all tasks in done efficiently and timely.
  • Approached Call Solutions peers and engaged in conversation through use of effective interpersonal and people skills, weekly meetings kept us all on the same page.
  • Understood and followed oral and written directions.
  • Worked with our vendors to achieve the goals of Call Solution.
  • Identified needs of managers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our night time Nurse Practitioners.
  • Collaborated with our TeamHealth credentialing team to discuss new license requests & Issuances.

Brand Ambassador

MKTG
San Francisco, CA
08.2014 - 09.2022
  • Developed and optimized demonstrations to best connect with prospects and encourage sales.
  • Managed relationships with vendors involved in promotional activities.
  • Teamed with other demonstrators to put on large-scale promotions.
  • Tracked market and competitor activities to stay current on products and consumer preferences.
  • Provided detailed reports on promotional activities and sales results.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.

Practice Support Specialist

TeamHealth
Knoxville, TN
10.2021 - 02.2022
  • Conferred with project personnel to identify and resolve problems.
  • Worked with senior project leaders to create project scopes and implement roadmaps.
  • Produced thorough, accurate and timely reports of project activities.
  • Enrolled Remote Patient Monitoring Clients
  • Ran reports and reviewed anaclitic projections.
  • Meet with third party vendor of Teamhealth's weekly to voice concerns and modify work flows as seen fit.

Bartender

Litz's Bar & Grill
Spokane, WA
07.2013 - 12.2021
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted customers and provided excellent customer service.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Brand Ambassador

360 Marketing
Spokane Valley, WA
11.2013 - 07.2019
  • Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Brand Ambassador

Victory Marketing Agency
Spokane Valley, WA
02.2014 - 06.2018
  • Maintained an up-to-date knowledge base on current industry developments.
  • Researched and tested products and practiced demonstrations before conducting live presentations.
  • Ordered and maintained inventory for give-away events.

Education

Bachelor of Science - Clinical Psychology

Washington State University
Pullman, WA
05-2019

Associate of Science - Criminal Justice

Spokane Community College
Spokane, WA
05-2015

High School Diploma -

Spokane High School
Spokane Valley, WA
06-2009

Skills

  • Workload Management
  • Problem-Solving
  • Phone and Email Etiquette
  • Records Management
  • Computer Skills
  • Multitasking and Organization
  • Emergency Procedures
  • Schedule Management
  • Meeting Planning
  • Clinical Documentation
  • Positive Attitude
  • Knowledge of Medical Terminology
  • Knowledge of HIPAA Regulations
  • Regulatory Compliance
  • Appointment Management
  • Spreadsheet Tracking

Professional References

Tiffani Bartel  TeamHealth Clinical Practice Manager  208- 755 - 7354

Luci Buckles   TeamHealth Human Resources              865 - 985 - 7052

 

More references upon request

References

Amanda Evey Allstate Claims 801-209-2992

Dermatology Valley Dermatolgy 509-216-6904

More references upon request

Timeline

Practice Support Specialist

TeamHealth
02.2023 - 01.2024

Practice Support Specialist

TeamHealth
10.2021 - 02.2022

Brand Ambassador

MKTG
08.2014 - 09.2022

Brand Ambassador

Victory Marketing Agency
02.2014 - 06.2018

Brand Ambassador

360 Marketing
11.2013 - 07.2019

Bartender

Litz's Bar & Grill
07.2013 - 12.2021

Bachelor of Science - Clinical Psychology

Washington State University

Associate of Science - Criminal Justice

Spokane Community College

High School Diploma -

Spokane High School

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Kylie Skorick-Kays