Kylie Smith

Front End Supervisor

Rural King

Parkersburg, WV

07.2020 - 03.2024

Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
Maintained accurate records of inventory, sales, and employees.
Trained new employees in customer service techniques and store policies.
Monitored cash register transactions to ensure accuracy and compliance with company policies.
Resolved customer complaints in a professional manner.
Conducted regular performance evaluations of front end personnel.
Implemented procedures to reduce shrinkage and increase profitability of the department.
Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Provided excellent customer service by assisting customers with their needs or inquiries.
Supervised the proper maintenance of all equipment used at the checkout area.
Assisted management team in developing operational strategies that improved overall store performance.
Monitored cash drawers in checkouts to verify adequate cash supply.
Verified and recorded cash totals from daily receipts.
Analyzed and reconciled discrepancies in cash balances.
Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Maintained confidentiality of bank records, transactions and customer information.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Cross-sold bank products such as savings accounts and credit cards to existing clients.