Kylie Smith

Work History

Centene

Shawnee

01.2024 - Current

Serve as the first point of contact for members and providers
Resolving routine questions, issues, or concerns for members and/or providers
Assist customers with managing health insurance plans
Documented grievances, appeals, and claims
Helped members locate and assign doctors
Provide benefit information
Record member and provider interactions in a Customer Relationship Management (CRM) application
Adhere to performance and quality standards based on contact center metrics
Provided customer support through phone and chat channels for healthcare inquiries.
Guided members in navigating health plan benefits and services effectively.
Collaborated with cross-functional teams to resolve complex member issues promptly.
Documented customer interactions and managed case information using CRM systems.
Educated members on claims processing and appeals procedures thoroughly.
Maintained up-to-date knowledge of healthcare policies and company offerings consistently.
Worked closely with other departments to ensure quality customer service delivery.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Adhered to all company guidelines when interacting with customers.
Managed incoming calls from customers in a professional manner.
Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Upheld privacy and security requirements for customer information.

Ashley Furniture HomeStore

Shawnee

09.2023 - 12.2023

Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image
Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation
Resolve customer issues with minimal supervisor
Assist with store opening and closing procedures including cash balancing and daily checklists
Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process
Assisted customers in selecting furniture and home decor items.
Maintained product displays and ensured store cleanliness.
Processed transactions using point-of-sale systems efficiently.
Collaborated with team members to manage inventory levels.
Provided exceptional customer service and resolved inquiries promptly.
Educated customers on product features and warranties effectively.
Handled returns and exchanges according to store policies.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Assisted customers with finding the right product for their needs.
Helped customers by answering questions and locating merchandise.
Greeted customers upon entering the store and provided assistance.

Chick Fil A

Shawnee

03.2021 - 09.2023

Greeted customers entering store and responded promptly to customer needs
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs
Restocked and organized merchandise in front lanes
Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Worked closely with shift manager to solve problems and handle customer concerns
Upsold additional products and services to customers, increasing revenue
Performed cash, card and check transactions to complete customer purchases
Used POS system to enter orders, process payments and issue receipts
Worked with floor team and managers to meet wide range of customer needs
Learned duties for various positions and provided backup at key times
Provided exceptional customer service in a fast-paced environment.
Managed cash register operations and processed transactions accurately.
Maintained cleanliness and organization of dining areas and workstations.
Collaborated with team members to ensure smooth service flow.
Implemented menu changes and communicated updates to customers promptly.
Supported inventory management by restocking supplies as needed.
Answered incoming customer inquiries regarding product and service information.