Kylie Smith
San Diego,CA
Summary
Being a hospitality individual through and through, I consistently work towards providing guests with a pleasing and memorable experience. With 8+ years of industry experience, I take pride in my ability to create lasting relationships with patrons and colleagues alike through skills rooted in empathy, diligence, and passion.
Overview
6
6
years of professional experience
Work History
Server
À L'ouest, Trust Restaurant Group
01.2026 - Current
- Continuously building rapport with regulars of the company while collecting guest preferences to provide them with a tailored and elevated experience with each consecutive visit
- Maintain and perform deep product knowledge across food and beverage to guide guests toward the best possible experience
Cashier
Wise Ox, Trust Restaurant Group
11.2024 - 01.2026
- Maintained thorough product knowledge to confidently answer customer questions and guide purchase decisions
- Ran opening and closing procedures, including restocking, cash register counts, and maintaining a clean, organized space
- Supported culinary and retail prep work to keep operations running efficiently
Server
Callie
07.2023 - 11.2025
- Maintained a thorough and in-depth understanding of the menu to ascertain guests' requests and ensure all allergies are properly accommodated
- Delivered engaging and informative menu descriptions that enhanced the overall guest experience
- Facilitated communication between front of the house staff and chefs; Trained new hires on Callie standards and steps of service
Maître d'
Jeune et Jolie
03.2023 - 03.2024
- Kept up the professional and highly detail-oriented atmosphere of the restaurant while creating a warm and approachable welcome for all guests
- Maintained the reservation book and built upon all guest profiles to ensure every guest was enjoying a Michelin star dining experience that was tailored to them
- Creatively acknowledged and celebrated all special occasions that brought people in
Restaurant Manager
Puesto La Jolla and the Headquarters
06.2020 - 03.2023
- Oversaw front-of-house operations for a staff of 100+ by building floor plans and mapping day-to-day operations
- Areas of responsibility included host and support department functionality and schedules, service/hospitality standards, guest relations and outreach
- Responsible for coordinating and organizing large party contracted events (BEOs) at the store level
- Pioneered various cover-driving projects company-wide and innovated substantial revenue centers
Education
Associate of Science - Biology
San Diego Mesa College
San Diego, CA12-2027
Partial Completion - Biology
Pepperdine University
Malibu, CA12-2018
Skills
- Creative Thinking
- Integrity
- Tenacity
- Extensive OpenTable Knowledge
- Work Ethic
- Time Management
Timeline
Server
À L'ouest, Trust Restaurant Group
01.2026 - Current
Cashier
Wise Ox, Trust Restaurant Group
11.2024 - 01.2026
Server
Callie
07.2023 - 11.2025
Maître d'
Jeune et Jolie
03.2023 - 03.2024
Restaurant Manager
Puesto La Jolla and the Headquarters
06.2020 - 03.2023
Associate of Science - Biology
San Diego Mesa College
Partial Completion - Biology
Pepperdine University