Kylie Standridge
Fate,Texas
Summary
Results-driven sales professional with a strong background in management, business sales, and customer service. As a former restaurant manager and current business owner specializing in lash extensions, I have honed my ability to lead teams, build client relationships, and drive revenue growth. Skilled in handling high-volume customer interactions, upselling services, and creating seamless customer experiences. Seeking to leverage my expertise in inbound sales to connect with clients, identify their needs, and provide tailored solutions in a remote sales role.
Overview
18
18
years of professional experience
Work History
Licensed Esthetician
Self-employeed
08.2020 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Recommended retail products for at-home use.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Fostered friendly, warm, and exceptional customer experience.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Shift Supervisor
Chuys Mesquite Broiler
06.2007 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Esthetics
Milan Institute
Bakersfield, CA06-2017
Skills
- Strong communication skills
- Appointment scheduling
- Driven and determined
- Customer service
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Team collaboration and leadership
- Attention to detail
- Customer relations
- Employee training
- Flexible and adaptable
- Dependable and responsible
Timeline
Licensed Esthetician
Self-employeed
08.2020 - Current
Shift Supervisor
Chuys Mesquite Broiler
06.2007 - 06.2017
Esthetics
Milan Institute
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