- Volunteering
- Homelessness Outreach
- Addiction Treatment
Kylie Strouse
Salt Lake City
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Valley Behavioral Health
07.2024 - Current
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
Office Specialist
Valley Behavioral Health
03.2024 - 08.2024
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming clients and customers professionally and provided friendly, knowledgeable assistance.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Improved client satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
Registered Behavior Technician
Chrysalis
02.2024 - 04.2024
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Shift Supervisor
Starbucks
04.2023 - 03.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexibles
- Identified ways to improve efficiency in operations and implemented process changes
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Held team members accountable during shift by effectively coaching to improve performance
- Coached team members, delivering candid feedback on expectations and performance
- Used company tools and resources to train employees
Barista
Starbucks
01.2022 - 04.2023
- Operated cash registers and handled cash and card transactions
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
Education
Bachelor of Science (B.S.) - Psychology
University of Utah
Salt Lake City, UT05-2026
Bachelor of Science - Criminology
University of Utah
Salt Lake City, UT05-2026
Skills
- Process Improvement Techniques
- Organization and multitasking
- Problem Solving Capabilities
- Positive attitude
- Client advocacy
- Community outreach
Certification
CPR
Awards
Partner of the Quarter Award
Partner of the Quarter
Awarded for outstanding service and work on the Starbucks team.
Interests
Timeline
Case Manager
Valley Behavioral Health
07.2024 - Current
Office Specialist
Valley Behavioral Health
03.2024 - 08.2024
Registered Behavior Technician
Chrysalis
02.2024 - 04.2024
Shift Supervisor
Starbucks
04.2023 - 03.2024
Barista
Starbucks
01.2022 - 04.2023
CPR
Bachelor of Science (B.S.) - Psychology
University of Utah
Bachelor of Science - Criminology
University of Utah
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