Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kylie Tasu

Dallas

Summary

Results-driven professional with over 3 years of experience in client account management and project coordination within technology sectors. Proven track record in leading initiatives, supporting enterprise sales cycles, and implementing process improvements. Skilled in managing complex workflows and fostering long-term client relationships while delivering results under pressure. Recognized for effective communication and problem-solving abilities, with a quick adaptability to new tools and systems.

Overview

8
8
years of professional experience

Work History

Regional Account Executive

Pivotal Optics
Albany
01.2025 - Current
  • Developed and executed a scalable prospecting project, leveraging Scout AI, LinkedIn, and Zoho CRM to manage outreach across 50+ active accounts.
  • Designed and implemented a 14-touchpoint outreach plan per contact, tailored by role and company, using a mix of email, phone, and LinkedIn strategies to improve engagement over time.
  • Managed data hygiene and cross-referencing efforts to ensure accuracy and consistency across tools and CRM inputs, increasing usable contact data and outreach efficiency.
  • Built staggered outreach schedules to avoid content overlap within accounts, and maintain consistent messaging across multiple decision-makers.
  • Coordinate all aspects of client onboarding, quoting, and order fulfillment for fiber optics hardware and cabling projects
  • Serve as a liaison between clients, internal teams, and vendor partners to ensure timely delivery and status tracking.
  • Provide personalized support across the full sales and fulfillment lifecycle, from proposal to shipment tracking

Account Manager

General Datatech (GDT)
Dallas
01.2023 - 01.2025
  • Led the development of a formal RFP response for a Texas state college building a new campus network infrastructure; coordinated cross-functional input from professional services, procurement, contracts, and sales engineering teams under a one-week deadline.
  • Created a custom bid proposal template with the contracts team to meet government compliance standards, and improved GDT's ability to respond efficiently to public sector opportunities.
  • Facilitated internal communication between stakeholders, and ensured alignment on financials, scope, and service delivery capabilities to finalize the full proposal package.
  • Managed procurement coordination and documentation workflows to secure necessary vendor quotes, and support materials for the bid.
  • Supported day-to-day sales operations, including quoting, order placement in SAP, shipment tracking, and invoice follow-up across 10+ enterprise accounts.
  • Regularly communicated with customers, vendors, and OEM partners to resolve order issues, pricing discrepancies, and delivery delays.
  • Collaborated with internal teams (finance, contracts, legal) to process MSAs, NDAs, and ensure compliance with procurement requirements.
  • Maintained account documentation, and ensured all deal components were accurately recorded and tracked through project close.

Sales Support Specialist

General Datatech (GDT)
Dallas
02.2022 - 01.2023
  • Spearheaded the creation of an internal onboarding and training guide for newly hired Sales Support Specialists (S3s) by documenting best practices, workflows, and interdepartmental processes across sales, procurement, and finance.
  • Coordinated with account managers, sales leadership, and operations teams to compile a comprehensive overview of key job functions, including order processing, RMAs, invoice resolution, and the use of tools like Cisco CCW and Ingram Micro portals.
  • Proactively filled a critical process gap during GDT's hiring expansion phase, laying the foundation for a standardized S3 onboarding process used by regional teams across the company.
  • Supported technology refresh and network upgrade projects across enterprise client accounts.
  • Managed product research, quoting, vendor communication, and SAP-based order entry.
  • Built technical configurations using the Cisco Configuration Tool, and maintained records of BOMs.
  • Assisted in RFQ/RFP documentation and project coordination efforts with cross-functional teams.

Sales & Operations Intern

Legrand
Lake Forest
05.2021 - 09.2021
  • Conducted lead generation and data entry through HubSpot and ZoomInfo.
  • Audited and improved legacy marketing and CRM systems to align with business needs.
  • Supported mid-year performance reviews, and contributed insights for strategic planning.

Barista/Team Lead Trainer

Starbucks
Irvine
04.2017 - 08.2019
  • Provided customer support in a high-volume setting; handled cash reconciliation, and opening/closing duties.
  • Trained five new employees on daily operations, customer service, and corporate policy compliance.

Education

Bachelor of Science - Psychology And Child Development

Texas Christian University
Fort Worth, TX
12-2021

Skills

  • Client onboarding and management
  • Data management
  • CRM utilization
  • Multi-channel outreach
  • Project coordination
  • Process documentation
  • Order fulfillment and documentation
  • Cross-functional communication
  • RFP and proposal support
  • Microsoft Office (Excel, Word, Outlook)
  • SAP and Cisco configuration tools
  • CRM, quoting, and procurement platforms (adaptable)

Accomplishments

  • Graduated magna cum laude from TCU with a 3.8 GPA; member of the prestigious John V. Roach Honors College
  • Member of the Psi Chi Honors Society and the National Society of Collegiate Scholars

Timeline

Regional Account Executive

Pivotal Optics
01.2025 - Current

Account Manager

General Datatech (GDT)
01.2023 - 01.2025

Sales Support Specialist

General Datatech (GDT)
02.2022 - 01.2023

Sales & Operations Intern

Legrand
05.2021 - 09.2021

Barista/Team Lead Trainer

Starbucks
04.2017 - 08.2019

Bachelor of Science - Psychology And Child Development

Texas Christian University

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